I am Natnael Bekele, a customer-focused professional based in London with a Bachelor's degree in Business from Admas University. I bring hands-on experience in customer service, delivery operations, client communication, and social media management, thriving in fast-paced environments. I have delivered reliable service for Uber and Ocado, resolving issues and keeping customers satisfied while handling high-volume orders. As a Social Media Manager and influencer, I coordinate content, engage audiences, and collaborate with brands across TikTok and YouTube. I am fluent in English and Amharic, hold UK Settled Status, and hold a full UK driving licence.

Natnael Bekele

I am Natnael Bekele, a customer-focused professional based in London with a Bachelor's degree in Business from Admas University. I bring hands-on experience in customer service, delivery operations, client communication, and social media management, thriving in fast-paced environments. I have delivered reliable service for Uber and Ocado, resolving issues and keeping customers satisfied while handling high-volume orders. As a Social Media Manager and influencer, I coordinate content, engage audiences, and collaborate with brands across TikTok and YouTube. I am fluent in English and Amharic, hold UK Settled Status, and hold a full UK driving licence.

Available to hire

I am Natnael Bekele, a customer-focused professional based in London with a Bachelor’s degree in Business from Admas University. I bring hands-on experience in customer service, delivery operations, client communication, and social media management, thriving in fast-paced environments.

I have delivered reliable service for Uber and Ocado, resolving issues and keeping customers satisfied while handling high-volume orders. As a Social Media Manager and influencer, I coordinate content, engage audiences, and collaborate with brands across TikTok and YouTube. I am fluent in English and Amharic, hold UK Settled Status, and hold a full UK driving licence.

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Language

English
Fluent
Amharic
Fluent

Work Experience

Delivery Partner & Customer Service at Ocado Group
June 1, 2022 - January 1, 2023
Facilitated accurate and timely delivery of customer orders. Addressed customer inquiries and resolved delivery-related concerns with professionalism. Maintained a high standard of professionalism while promoting company service standards.
Customer Service / Delivery Partner at Uber
April 1, 2023 - October 1, 2023
Provided excellent customer service by communicating directly with customers regarding deliveries and order updates; Resolved customer concerns and delivery issues professionally; Managed high-volume orders while maintaining efficiency and accuracy; Built strong customer satisfaction through reliability and professionalism; Worked independently and managed time effectively in a fast-paced environment
Driver & Customer Service Assistant at Ocado Group
June 1, 2022 - January 1, 2023
Delivered orders accurately and on time while providing excellent customer service; Assisted customers with enquiries and ensured positive customer experiences; Handled delivery issues and customer concerns calmly and efficiently; Maintained professionalism and company service standards at all times

Education

Bachelor's Degree in Business at Admas University, Ethiopia
January 1, 2020 - January 1, 2020

Qualifications

Bachelor's Degree
January 11, 2030 - April 28, 2026

Industry Experience

Transportation & Logistics, Retail, Professional Services, Media & Entertainment, Software & Internet