Mariam SY

Conducted 50+ daily outbound customer satisfaction calls and structured surveys, capturing qualitative and quantitative data to support brand and marketing research. Identified and reported recurring customer pain points, directly influencing survey redesign and improving data quality for marketing teams. Maintained accurate CRM records and organized feedback into structured reports for management, ensuring data integrity across all entries. Upheld professional brand voice and communication standards consistently across all client interactions.

Managed B2B/B2C email outreach to designers and brand partners; tracked open rates, follow-ups, and conversion milestones in campaign spreadsheets. Assisted in social media content scheduling and content calendar management across Instagram and LinkedIn for brand campaigns. Created promotional digital assets and social media graphics using Canva, maintaining brand consistency across outputs. Performed weekly competitor analysis and contributed insights to marketing performance reviews, informing strategy adjustments.

Coordinated shipment tracking and prepared logistics documentation; digitized manual records to streamline internal data management. Supported cross-departmental communication and produced structured internal reports, improving operational efficiency.