Associate Product Manager (Payments team) at Macquarie Group

Led product strategy for a redesigned Dishonour Notification process, mapping pain points and synthesising customer insights to deliver a streamlined digital workflow that reduced several hours of manual processing to an instantaneous process, lowered privacy and human-error risks, and improved customer experience. Presented roadmap to 10 senior leaders and secured support for broader implementation. Supported 3 credit card fee simplification initiatives by coordinating with Marketing and external partners to update collateral, remove outdated references, and uplift website content, improving campaign clarity and ensuring accurate fee information across digital channels. Co-developed and presented a new online banking feature prototype to 25 senior stakeholders, influencing product direction and aligning teams on feasibility and next steps. Designed and implemented a recurring PCI compliance monitoring process for Level 4 merchants, enhancing compliance readiness and reducing annual op

Product Manager & UX/UI Designer at Prodigi

Led a team of five in redesigning a mobile application within the food and social media space, conducting research with 100 participants to inform user-centered design decisions. Acted as the primary liaison between the team and external stakeholders, ensuring alignment between business objectives and user needs throughout the redesign process. Identified key usability pain points and refined product features to improve clarity, engagement, and overall user experience.