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I am a Senior Quality Engineering leader with 17+ years of experience delivering enterprise-scale testing solutions across healthcare, financial services, and cloud platforms. I design automation-first testing strategies across UI, API, and data layers for complex, high-volume systems, and I specialize in automation framework development (Python, Java, Playwright, Robot Framework), performance engineering (JMeter, Datadog), and SQL-based data validation to ensure reliability and data integrity. I have extensive experience integrating testing into CI/CD pipelines and guiding global QA teams toward zero-defect releases, translating technical risks into actionable insights. I’m expanding into AI-driven quality engineering, including LLM validation and AI-assisted test automation, and I leverage prompt engineering to craft structured inputs and evaluate AI outputs for accuracy and bias within AI-enabled workflows. I thrive in distributed cloud environments and am adept at leveraging observability tooling (Datadog, New Relic, Prometheus, Grafana, AWS CloudWatch) to monitor performance, identify bottlenecks, and drive reliability. My approach combines technical rigor with strong collaboration across Product, Engineering, and DevOps to deliver high-quality software at scale.…I am a Senior Quality Engineering leader with 17+ years of experience delivering enterprise-scale testing solutions across healthcare, financial services, and cloud platforms. I design automation-first testing strategies across UI, API, and data layers for complex, high-volume systems, and I specialize in automation framework development (Python, Java, Playwright, Robot Framework), performance engineering (JMeter, Datadog), and SQL-based data validation to ensure reliability and data integrity. I have extensive experience integrating testing into CI/CD pipelines and guiding global QA teams toward zero-defect releases, translating technical risks into actionable insights. I’m expanding into AI-driven quality engineering, including LLM validation and AI-assisted test automation, and I leverage prompt engineering to craft structured inputs and evaluate AI outputs for accuracy and bias within AI-enabled workflows. I thrive in distributed cloud environments and am adept at leveraging observability tooling (Datadog, New Relic, Prometheus, Grafana, AWS CloudWatch) to monitor performance, identify bottlenecks, and drive reliability. My approach combines technical rigor with strong collaboration across Product, Engineering, and DevOps to deliver high-quality software at scale.

Dawn Padovano

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I am a Senior Quality Engineering leader with 17+ years of experience delivering enterprise-scale testing solutions across healthcare, financial services, and cloud platforms. I design automation-first testing strategies across UI, API, and data layers for complex, high-volume systems, and I specialize in automation framework development (Python, Java, Playwright, Robot Framework), performance engineering (JMeter, Datadog), and SQL-based data validation to ensure reliability and data integrity. I have extensive experience integrating testing into CI/CD pipelines and guiding global QA teams toward zero-defect releases, translating technical risks into actionable insights. I’m expanding into AI-driven quality engineering, including LLM validation and AI-assisted test automation, and I leverage prompt engineering to craft structured inputs and evaluate AI outputs for accuracy and bias within AI-enabled workflows. I thrive in distributed cloud environments and am adept at leveraging observability tooling (Datadog, New Relic, Prometheus, Grafana, AWS CloudWatch) to monitor performance, identify bottlenecks, and drive reliability. My approach combines technical rigor with strong collaboration across Product, Engineering, and DevOps to deliver high-quality software at scale.…I am a Senior Quality Engineering leader with 17+ years of experience delivering enterprise-scale testing solutions across healthcare, financial services, and cloud platforms. I design automation-first testing strategies across UI, API, and data layers for complex, high-volume systems, and I specialize in automation framework development (Python, Java, Playwright, Robot Framework), performance engineering (JMeter, Datadog), and SQL-based data validation to ensure reliability and data integrity. I have extensive experience integrating testing into CI/CD pipelines and guiding global QA teams toward zero-defect releases, translating technical risks into actionable insights. I’m expanding into AI-driven quality engineering, including LLM validation and AI-assisted test automation, and I leverage prompt engineering to craft structured inputs and evaluate AI outputs for accuracy and bias within AI-enabled workflows. I thrive in distributed cloud environments and am adept at leveraging observability tooling (Datadog, New Relic, Prometheus, Grafana, AWS CloudWatch) to monitor performance, identify bottlenecks, and drive reliability. My approach combines technical rigor with strong collaboration across Product, Engineering, and DevOps to deliver high-quality software at scale.

Available to hire

I am a Senior Quality Engineering leader with 17+ years of experience delivering enterprise-scale testing solutions across healthcare, financial services, and cloud platforms. I design automation-first testing strategies across UI, API, and data layers for complex, high-volume systems, and I specialize in automation framework development (Python, Java, Playwright, Robot Framework), performance engineering (JMeter, Datadog), and SQL-based data validation to ensure reliability and data integrity. I have extensive experience integrating testing into CI/CD pipelines and guiding global QA teams toward zero-defect releases, translating technical risks into actionable insights. I’m expanding into AI-driven quality engineering, including LLM validation and AI-assisted test automation, and I leverage prompt engineering to craft structured inputs and evaluate AI outputs for accuracy and bias within AI-enabled workflows.

I thrive in distributed cloud environments and am adept at leveraging observability tooling (Datadog, New Relic, Prometheus, Grafana, AWS CloudWatch) to monitor performance, identify bottlenecks, and drive reliability. My approach combines technical rigor with strong collaboration across Product, Engineering, and DevOps to deliver high-quality software at scale.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Senior Quality Test Engineer / Test Lead at HHS Technology Group | Florida AHCA Medicaid (FX) | AI-powered Healthcare IT & MMIS Modernization

January 1, 2024 - January 1, 2026

Directed a global QA organization of 24 supporting an AI-powered Medicaid Management Information System modernization initiative, leading end-to-end quality engineering and automation strategy for a large-scale cloud-native SaaS Medicaid platform, while remaining hands-on in building and executing scalable automation, SIT and E2E test suites that ensured zero-defect leakage across critical provider and claims workflows. Architected and implemented scalable automation frameworks (Python, Playwright) supporting UI, API, and data validation; integrated automated testing into CI/CD pipelines (Jenkins, Azure DevOps); drove performance and reliability engineering using Apache JMeter with real-time observability insights. Leveraged observability platforms (Datadog, New Relic, Prometheus, Grafana) to monitor metrics and proactively identify bottlenecks. Performed deep data validation and conversion testing on large Medicaid datasets and applied AI/LLM validation for outputs across simulated wo

SDET & Automation Lead at Converge (Contracted to Finxact) | Global FinTech & Core Banking

January 1, 2023 - January 1, 2024

Architected and implemented scalable automation frameworks (Java/POM, Robot Framework) for a cloud-native Core-as-a-Service banking platform, enabling reliable validation of high-volume Open Banking and core service APIs. Engineered validation strategies for high-concurrency, event-driven data pipelines, verifying Traefik authentication/idempotency, Kafka Connect, Debezium, and RabbitMQ to ensure real-time data integrity across distributed systems. Drove performance and API automation initiatives, leveraging Apache JMeter and Datadog to monitor pod-level CPU/memory metrics and validate system behavior under load, while integrating automated test suites into CI/CD pipelines to reduce release cycles by 25%. Orchestrated end-to-end defect lifecycle and technical triage, partnering with Product, DevOps, and Engineering teams to identify architectural risks and resolve complex system issues.

Senior Software Test Lead & SDET at AgileThought (Contracted to PwC) | Global Tax & Audit Platform

January 1, 2020 - January 1, 2023

Managed a high-capacity global QA team of 16 while directly authoring and executing manual and automated test scripts, orchestrating Sanity, Smoke, Regression, SIT, and E2E testing cycles that achieved zero-defect production releases. Designed a hybrid automation suite (Java/Selenium & Robot Framework) for web and Mobile Testing, reducing manual regression testing time by 40% and ensuring seamless cross-platform experiences. Established deep-tier technical validation for on-prem and cloud-native dataflows, utilizing Kafka, Kibana, and SQL to verify data integrity and maintain 99.9% accuracy for sensitive document exchange workstreams. Accelerated Agile operations and CI/CD deployments in Azure DevOps, performing technical peer reviews and script audits that increased deployment frequency by 20% while maintaining architectural stability. Led defect management and served as the primary liaison for executive stakeholders, translating technical risks into actionable updates.

Senior Automation Lead & Certified Tosca Engineer at AgileThought (Contracted to Deloitte) | Global Tax & Audit Platform

January 1, 2019 - January 1, 2020

Led the Global Tax Platform automation strategy as a Certified Tosca Engineer, architecting scalable framework for Test Design, Modules, and Recovery Scenarios. Synchronized full-stack automation by designing UI and API modules and configuring continuous testing environments that increased automated regression coverage by 50% for high-impact functional workstreams. Built robust E2E automation suites for complex Tax workflows, identifying and automating 80% of high-risk processes to ensure stability during peak audit seasons. Championed Agile release activities and technical mentorship, delivering Quality Scorecards and training cross-functional teams on automation best practices to reduce script maintenance overhead by 25%. Managed DevOps defect reporting and technical triage, aligning with production-ready stability requirements.

Senior Software Test Engineer at DXC Technology | Cloud & SAP Infrastructure

January 1, 2017 - January 1, 2019

Directed a cross-functional QA team to deliver SIT and E2E testing for SAP S/4 HANA and cloud-native applications (jBilling), ensuring 100% data integrity across VPCs and PaaS architectures. Developed an enterprise automation framework (Python/Robot Framework) using Data-Driven and POM methodologies, reducing testing cycle times by 35% with CI/CD integration. Lead hybrid SIT and E2E testing for Web APIs and Message Queues, translating complex requirements into scalable test strategies that increased regression coverage by 45%. Governed end-to-end defect resolution and served as primary liaison for Product Owners, driving 95% of high-priority blockers resolved before deployment windows.

Senior Technology Test Engineer at Raymond James Financial | Wealth Management & NYSE Trading

January 1, 2015 - January 1, 2017

Steered global QA to architect and execute SIT/E2E test strategies for high-frequency NYSE trading platforms, delivering zero-impact production releases for mission-critical trading engines. Engineered a full-stack automation framework (Java, Python, Selenium, Postman) that increased regression coverage by 50% and ensured integrity of high-volume financial data flows. Led comprehensive Smoke, Sanity, and Regression testing across Web and Mobile Banking platforms, identifying UI/UX bottlenecks to maintain a 99.9% platform stability rate. Managed Defect Tracking and RCA with DevOps to ensure release readiness and regulatory milestones.

Senior QA Test Lead at Trinet | PeopleSoft ERP Cloud Migration

January 1, 2014 - January 1, 2015

Mobilized a 12-member QA team to deliver full-cycle testing of a massive PeopleSoft ERP conversion (HRMS, Financials, CRM), ensuring 100% data integrity during legacy-to-cloud migration. Executed hybrid manual and automated suites for web portals and back-end systems, mentoring the team on complex SQL validation and data mapping to maintain 99% accuracy. Commanded Defect Management and Triage, isolating root causes and resolving blockers prior to go-live.

Senior IT Business Analyst & QA Lead at AssistRx | Technology & Patient Solutions

January 1, 2013 - January 1, 2014

Synchronized global onshore/offshore QA teams to deliver end-to-end test strategies for enterprise patient platforms, achieving an on-time release rate of 98%. Authored and executed hybrid manual and automated scripts for front-end and back-end systems, mapping 1,000+ test cases to complex business requirements to ensure functional alignment. Directed Defect Management and triage in collaboration with Developers and DevOps to maintain production readiness.

Senior QA Engineer & Service Transition Lead at Citigroup | Global Financial Services

January 1, 2002 - January 1, 2013

Led a globally distributed QA team in project planning, software design, testing, and audits for the NADC Service Transition group; delivered Change and Release & Deployment services to 20K+ customers. Managed Audit and Compliance activities, provided management metrics, process improvements, and ensured alignment with leadership on release readiness and regulatory milestones.