I am Nicolas Quijano, an IT support specialist with a strong background in graphic design. I have over 15 years of experience providing hardware and software assistance across Windows, macOS, and Linux environments, with additional 15 years of hands-on digital design using the Adobe Creative Suite. I am known for a friendly, customer-focused approach, strong problem-solving skills, and the ability to manage multiple support requests in fast-paced environments. In parallel with my IT work, I have built a substantial portfolio in digital design, delivering artwork for clients and maintaining brand assets. I’m committed to delivering practical tech solutions and high-quality visuals that meet client needs.

Nicolas Quijano

I am Nicolas Quijano, an IT support specialist with a strong background in graphic design. I have over 15 years of experience providing hardware and software assistance across Windows, macOS, and Linux environments, with additional 15 years of hands-on digital design using the Adobe Creative Suite. I am known for a friendly, customer-focused approach, strong problem-solving skills, and the ability to manage multiple support requests in fast-paced environments. In parallel with my IT work, I have built a substantial portfolio in digital design, delivering artwork for clients and maintaining brand assets. I’m committed to delivering practical tech solutions and high-quality visuals that meet client needs.

Available to hire

I am Nicolas Quijano, an IT support specialist with a strong background in graphic design. I have over 15 years of experience providing hardware and software assistance across Windows, macOS, and Linux environments, with additional 15 years of hands-on digital design using the Adobe Creative Suite. I am known for a friendly, customer-focused approach, strong problem-solving skills, and the ability to manage multiple support requests in fast-paced environments.

In parallel with my IT work, I have built a substantial portfolio in digital design, delivering artwork for clients and maintaining brand assets. I’m committed to delivering practical tech solutions and high-quality visuals that meet client needs.

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Language

English
Fluent

Work Experience

IT Support Specialist / Graphic Designer at Designit4free.com
January 1, 2013 - Present
Provides hands-on helpdesk support including hardware diagnostics, software installation/uninstallation, and device configuration for a wide variety of clients in diverse settings. Resolves technical issues promptly, escalating and redirecting complex problems when necessary. Logs support interactions and maintains detailed records of issues and solutions for consistent follow-up and resolution tracking. Delivers standard technical assistance via phone, email, and in-person, ensuring user satisfaction and professional service. Applies conflict resolution techniques to diffuse tense situations while maintaining a high level of service.

Education

High School Diploma at Bismarck High School
January 11, 2030 - January 1, 2000
Associate of Science in Computer Science and Graphic Design at Bismarck State College
January 1, 2001 - January 1, 2002
Graphic Design at Minnesota Community & Technical College
January 1, 2002 - January 1, 2003
Continuing IT Training at Google Certification; Coding Bootcamp; Self-Directed Learning
January 11, 2030 - April 29, 2026

Qualifications

Google Technical Support Fundamentals
January 11, 2030 - January 1, 2020
Introduction to Generative AI
January 11, 2030 - January 1, 2023

Industry Experience

Media & Entertainment, Software & Internet, Professional Services