Remote IT implementation and training specialist supporting MPower deployments, including Oracle-based MPower Portal/EAM training, deployment readiness, cutover coordination, go-live support, and post-go-live hypercare. Deliver virtual instructor-led training for clerks, material leads, and technicians while supporting asset and inventory readiness for site deployments and addressing post-go-live issues to minimize disruption and drive adoption.

Software Implementation Manager at Universal Logistics Holdings LLC

May 1, 2024 - September 1, 2025

Led enterprise software implementation efforts across multiple locations, focusing on launch readiness, workflow alignment, and user adoption. Managed two cross-functional teams—Industrial Engineers and Software Trainers—to support software implementation, process improvement, training delivery, and operational readiness. Managed training, documentation, stakeholder communication, and site support during system rollouts and go-live activities. Partnered with IT and operations teams to improve system workflows, resolve issues, and drive continuous process improvement.

Software Trainer at Universal Logistics Holdings LLC

May 1, 2023 - May 1, 2024

Delivered system training to end users and developed job aids, process documentation, and workflow guidance to support standardized processes and software adoption. Built and maintained SharePoint sites to centralize training materials, SOPs, job aids, and implementation resources for end users and internal teams. Partnered with cross-functional teams to identify user pain points, escalate issues, and support smoother implementations and continuous process improvement.