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I am a results-driven operations and client success professional with over 7 years of experience guiding client relationships and launching complex products. I specialize in onboarding new business owners and coordinating logistics for D2C brands, taking people through Day 1 hurdles and ensuring a smooth start. I focus on clear communication, meticulous attention to detail, and making sure customers feel supported as they learn new systems. I am dependable, highly organized, process-driven, and eager to grow in the digital marketing and onboarding space.…I am a results-driven operations and client success professional with over 7 years of experience guiding client relationships and launching complex products. I specialize in onboarding new business owners and coordinating logistics for D2C brands, taking people through Day 1 hurdles and ensuring a smooth start. I focus on clear communication, meticulous attention to detail, and making sure customers feel supported as they learn new systems. I am dependable, highly organized, process-driven, and eager to grow in the digital marketing and onboarding space.

India Braddock

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I am a results-driven operations and client success professional with over 7 years of experience guiding client relationships and launching complex products. I specialize in onboarding new business owners and coordinating logistics for D2C brands, taking people through Day 1 hurdles and ensuring a smooth start. I focus on clear communication, meticulous attention to detail, and making sure customers feel supported as they learn new systems. I am dependable, highly organized, process-driven, and eager to grow in the digital marketing and onboarding space.…I am a results-driven operations and client success professional with over 7 years of experience guiding client relationships and launching complex products. I specialize in onboarding new business owners and coordinating logistics for D2C brands, taking people through Day 1 hurdles and ensuring a smooth start. I focus on clear communication, meticulous attention to detail, and making sure customers feel supported as they learn new systems. I am dependable, highly organized, process-driven, and eager to grow in the digital marketing and onboarding space.

Available to hire

I am a results-driven operations and client success professional with over 7 years of experience guiding client relationships and launching complex products. I specialize in onboarding new business owners and coordinating logistics for D2C brands, taking people through Day 1 hurdles and ensuring a smooth start.

I focus on clear communication, meticulous attention to detail, and making sure customers feel supported as they learn new systems. I am dependable, highly organized, process-driven, and eager to grow in the digital marketing and onboarding space.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Small Business Support Advisor at SCORE (SBA)

November 1, 2023 - Present

Currently support over 25 active clients by guiding them through the logistical hurdles of starting and scaling a business. Translate SBA requirements and business planning steps into actionable checklists for entrepreneurs. Facilitate regular progress meetings and manage all follow-up documentation to keep projects moving on schedule. Act as the primary point of contact, ensuring clients have a clear "road map" for their first 90 days.

Property Manager at BFG LLC

January 1, 2021 - January 1, 2023

Managed the end-to-end move-in process for new tenants, acting as the lead for all onboarding activities and documentation. Owned the resolution of all tenant issues, coordinating between vendors and stakeholders to ensure quick turnarounds. Handled high volumes of time-sensitive requests while maintaining an organized tracking system for maintenance and renewals.

Co-Founder – Operations & Customer Experience at KetoSports

January 1, 2008 - December 31, 2020

Built and managed the customer support infrastructure for a performance nutrition brand, focusing on high-retention service. Oversaw procurement and supplier relationships to ensure order fulfillment met customer expectations and timelines. Developed internal processes for order tracking and inventory planning to prevent stockouts and improve delivery reliability.