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Hi, I'm Shannen May Gloria. I'm a detail-oriented, friendly professional with 2 years of customer service experience in travel and retail accounts. I excel at listening to customers, resolving issues quickly, and maintaining accuracy in every interaction. I also have hands-on experience with data entry and organizing information in Google Sheets, and I'm highly organized, dependable, and capable of focusing on repetitive tasks. I'm eager to bring my strong communication and service mindset to a new opportunity.…Hi, I'm Shannen May Gloria. I'm a detail-oriented, friendly professional with 2 years of customer service experience in travel and retail accounts. I excel at listening to customers, resolving issues quickly, and maintaining accuracy in every interaction. I also have hands-on experience with data entry and organizing information in Google Sheets, and I'm highly organized, dependable, and capable of focusing on repetitive tasks. I'm eager to bring my strong communication and service mindset to a new opportunity.

Shannen May Gloria

Content Creator, Copywriter, Content Designer, +2

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Hi, I'm Shannen May Gloria. I'm a detail-oriented, friendly professional with 2 years of customer service experience in travel and retail accounts. I excel at listening to customers, resolving issues quickly, and maintaining accuracy in every interaction. I also have hands-on experience with data entry and organizing information in Google Sheets, and I'm highly organized, dependable, and capable of focusing on repetitive tasks. I'm eager to bring my strong communication and service mindset to a new opportunity.…Hi, I'm Shannen May Gloria. I'm a detail-oriented, friendly professional with 2 years of customer service experience in travel and retail accounts. I excel at listening to customers, resolving issues quickly, and maintaining accuracy in every interaction. I also have hands-on experience with data entry and organizing information in Google Sheets, and I'm highly organized, dependable, and capable of focusing on repetitive tasks. I'm eager to bring my strong communication and service mindset to a new opportunity.

Available to hire

Hi, I’m Shannen May Gloria. I’m a detail-oriented, friendly professional with 2 years of customer service experience in travel and retail accounts. I excel at listening to customers, resolving issues quickly, and maintaining accuracy in every interaction.

I also have hands-on experience with data entry and organizing information in Google Sheets, and I’m highly organized, dependable, and capable of focusing on repetitive tasks. I’m eager to bring my strong communication and service mindset to a new opportunity.

Skills

Copywriting

Presentation Design

Experience Level

Copywriting

Intermediate

Presentation Design

Beginner

Language

English

Advanced

Work Experience

Customer Service Representative at Teleperformance Cebu

September 1, 2020 - April 30, 2022

Handled customer inquiries related to bus schedules, routes, fares, bookings, and service concerns. Assisted passengers with reservations, ticket changes, and cancellations. Resolved customer issues efficiently while maintaining high service quality standards. Provided accurate information and ensured compliance with company policies. Documented customer interactions and updated records in internal systems. Met performance metrics for call quality, efficiency, and customer satisfaction.