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I’m a customer support and digital operations specialist who thrives in fast-paced, remote environments. I build strong user experiences by solving problems, guiding users through complex platforms, and optimizing journeys across channels. My background spans content moderation, CRM usage, and cross-functional collaboration to drive engagement and trust.…

ZUHAIB QURESHI

Content Creator, Content Designer, Web Designer, +2

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I’m a customer support and digital operations specialist who thrives in fast-paced, remote environments. I build strong user experiences by solving problems, guiding users through complex platforms, and optimizing journeys across channels. My background spans content moderation, CRM usage, and cross-functional collaboration to drive engagement and trust.…

Available to hire

I’m a customer support and digital operations specialist who thrives in fast-paced, remote environments. I build strong user experiences by solving problems, guiding users through complex platforms, and optimizing journeys across channels. My background spans content moderation, CRM usage, and cross-functional collaboration to drive engagement and trust.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Urdu

Fluent

Pashto, Pushto

Advanced

Hindi

Intermediate

Panjabi, Punjabi

Intermediate

Work Experience

Freelance Customer Support & Digital Operations Specialist

January 1, 2023 - Present

Provided customer support via social media and email, guided users through inquiries and purchases, planned and executed campaigns, and supported customer journeys from initial contact to conversion. Improved engagement and click-through rates by 15–25% through data-driven optimization. Analyzed user behavior and performance metrics to refine strategies. Managed inquiries across multiple channels in real-time and troubleshot account access/navigation issues.

Remote Content Evaluator at Majorel USA, Inc.

August 1, 2022 - January 1, 2024

Reviewed and enforced platform policies on high-volume user-generated content; identified, analyzed, and escalated technical and policy issues with accuracy. Maintained strict quality in a fast-paced, metrics-driven environment. Generated reports to support platform improvements and collaborated with cross-functional teams to optimize user experience.

Customer Service Associate (CSA) at Mary Brown's Chicken and Taters

February 1, 2022 - August 1, 2022

Delivered high-volume, real-time customer service, resolved concerns efficiently, processed orders, and maintained professionalism under pressure. Operated POS and internal systems; demonstrated strong communication, active listening, and problem-solving skills.

Operations Support at Montréal, QC

January 1, 2018 - August 1, 2020

Supported operations in customer-facing environments with focus on efficiency and service quality.

General Laborer at Intermarché

January 1, 2019 - November 1, 2020

Supported retail operations with emphasis on efficiency and service quality; contributed to smooth daily operations.

Laundry Attendant at Buanderie Villeray Limitée

January 1, 2018 - November 1, 2019

Maintained cleanliness and efficiency in laundry operations; supported customer-facing service and workflow.