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I am a dynamic and results-driven Social Media and Community Management Professional with a strong focus on Sentiment Analysis, Communication Outreach, and Strategic Social Media Campaign Development. With a keen eye for trends and audience insights, I excel in crafting engaging content and fostering meaningful interactions across various online platforms. My expertise extends to managing PR activities, cultivating relationships with influencers, and driving brand visibility through targeted initiatives. With a proven track record of enhancing brand reputation and driving positive engagement metrics, I am dedicated to delivering impactful results in the digital landscape. Ready to leverage my skills and experience to elevate your organization's online presence and community engagement efforts.…I am a dynamic and results-driven Social Media and Community Management Professional with a strong focus on Sentiment Analysis, Communication Outreach, and Strategic Social Media Campaign Development. With a keen eye for trends and audience insights, I excel in crafting engaging content and fostering meaningful interactions across various online platforms. My expertise extends to managing PR activities, cultivating relationships with influencers, and driving brand visibility through targeted initiatives. With a proven track record of enhancing brand reputation and driving positive engagement metrics, I am dedicated to delivering impactful results in the digital landscape. Ready to leverage my skills and experience to elevate your organization's online presence and community engagement efforts.

Rabia Bukhari

Community Manager, Social Media Manager, Content Creator, +2

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I am a dynamic and results-driven Social Media and Community Management Professional with a strong focus on Sentiment Analysis, Communication Outreach, and Strategic Social Media Campaign Development. With a keen eye for trends and audience insights, I excel in crafting engaging content and fostering meaningful interactions across various online platforms. My expertise extends to managing PR activities, cultivating relationships with influencers, and driving brand visibility through targeted initiatives. With a proven track record of enhancing brand reputation and driving positive engagement metrics, I am dedicated to delivering impactful results in the digital landscape. Ready to leverage my skills and experience to elevate your organization's online presence and community engagement efforts.…I am a dynamic and results-driven Social Media and Community Management Professional with a strong focus on Sentiment Analysis, Communication Outreach, and Strategic Social Media Campaign Development. With a keen eye for trends and audience insights, I excel in crafting engaging content and fostering meaningful interactions across various online platforms. My expertise extends to managing PR activities, cultivating relationships with influencers, and driving brand visibility through targeted initiatives. With a proven track record of enhancing brand reputation and driving positive engagement metrics, I am dedicated to delivering impactful results in the digital landscape. Ready to leverage my skills and experience to elevate your organization's online presence and community engagement efforts.

Available to hire

I am a dynamic and results-driven Social Media and Community Management Professional with a strong focus on Sentiment Analysis, Communication Outreach, and Strategic Social Media Campaign Development. With a keen eye for trends and audience insights, I excel in crafting engaging content and fostering meaningful interactions across various online platforms.

My expertise extends to managing PR activities, cultivating relationships with influencers, and driving brand visibility through targeted initiatives. With a proven track record of enhancing brand reputation and driving positive engagement metrics, I am dedicated to delivering impactful results in the digital landscape. Ready to leverage my skills and experience to elevate your organization’s online presence and community engagement efforts.

Language

English

Fluent

Work Experience

Junior Manager - Community Manager (CRM) at Master Changan Motors Limited

February 1, 2024 - Present

Manage social sentiment and analysis for 24 dealerships; oversee social media presence; ensure active engagement; conduct mystery shopping to evaluate customer service responsiveness; handle email and broadcast communications via SMS and email using SendGrid; analyze website leads and Know Your Customer data to enhance targeted audience interactions; lead a team of four; manage surveys and coordinate with brand team for newsletters, campaigns, and presentations; handle departmental hiring.

Community Manager/Customer Services Management at Daraz.pk

November 1, 2018 - February 1, 2024

Addressed customer queries and concerns on social media; gathered and analyzed sentiment to enhance brand image; collaborated with marketing, customer service, and product teams; provided regular sentiment reports; oversaw PR initiatives including celebrity gifting and appreciation videos; initiated influencer marketing campaigns; engaged with Facebook groups; managed the affiliate program lifecycle.

Digital Executive (Customer Services) at Daraz.pk

November 1, 2016 - August 1, 2018

Provided personalized responses to customer inquiries; collaborated with other departments to address recurring complaints; monitored customer feedback and suggested improvements; proactively collected feedback; implemented customer satisfaction surveys; participated in product/service training; contributed to customer service policy development.

Email Analyst (Customer services) at United Bank Limited

February 1, 2015 - August 1, 2016

Efficiently handle customer emails, ensuring accurate and satisfactory responses; de-escalate conflicts with dissatisfied customers; collaborate across departments to improve service quality.

English Language Teacher at The Citizens Foundation

January 1, 2011 - January 1, 2014

Plan course material and activities for character-building sessions; assess student progress; facilitate activities to develop students' overall growth.