Continued management of client accounts, expanding partnerships and delivering value; ongoing onboarding and cross-functional collaboration; ongoing performance analysis and strategic recommendations.

Customer Success Manager at Ad Pipeline Remote

September 1, 2024 - January 31, 2026

Managed client accounts, driving satisfaction, retention, and growth; led onboarding and aligned social strategies with client goals; served as primary point of contact and coordinated cross-functional delivery; analyzed performance and shared insights to improve results.

Digital Marketing Specialist at Ad Pipeline Remote

February 1, 2023 - August 31, 2024

Implemented social media strategy and growth content planning; created and executed campaigns across social, web, and email channels; produced short-form video concepts; led cross-platform content execution; analyzed performance and optimization; collaborated with creative and client teams to align with goals.

Social Media Strategist & Creative Specialist at Ad Pipeline Remote

May 1, 2022 - August 31, 2022

Managed multi-channel marketing campaigns (social, web, email); led social video strategy; planned and executed video shoots; created content to drive engagement and brand visibility; analyzed performance and optimized campaigns. Managed social media platforms to increase engagement and brand visibility. Planned and promoted events through local partnerships. Supported daily communications, PR efforts, and market research analysis. Executed social strategy by translating client goals into monthly content plans. Managed content calendars and ensured consistency, on-brand publishing across platforms. Wrote social copy and developed short-form video concepts aligned with trends. Collaborated cross-functionally to deliver high-quality content.