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I am a dedicated customer support and taxi operations professional with over 6 years of experience in the transportation industry. My journey has allowed me to support UK-based taxi services and develop strong skills in dispatch coordination, driver onboarding, and customer service. I thrive in high-pressure environments, ensuring that both customers and drivers receive the best support during their transportation journeys. In my roles, I have managed live dispatch operations, handled compliance checks, and maintained booking records in various dispatch systems. I am recognized for my calm decision-making and effective communication skills. My dedication to ensuring smooth operations has enabled me to build lasting relationships within the industry.…I am a dedicated customer support and taxi operations professional with over 6 years of experience in the transportation industry. My journey has allowed me to support UK-based taxi services and develop strong skills in dispatch coordination, driver onboarding, and customer service. I thrive in high-pressure environments, ensuring that both customers and drivers receive the best support during their transportation journeys. In my roles, I have managed live dispatch operations, handled compliance checks, and maintained booking records in various dispatch systems. I am recognized for my calm decision-making and effective communication skills. My dedication to ensuring smooth operations has enabled me to build lasting relationships within the industry.

Iqra Hashmi

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I am a dedicated customer support and taxi operations professional with over 6 years of experience in the transportation industry. My journey has allowed me to support UK-based taxi services and develop strong skills in dispatch coordination, driver onboarding, and customer service. I thrive in high-pressure environments, ensuring that both customers and drivers receive the best support during their transportation journeys. In my roles, I have managed live dispatch operations, handled compliance checks, and maintained booking records in various dispatch systems. I am recognized for my calm decision-making and effective communication skills. My dedication to ensuring smooth operations has enabled me to build lasting relationships within the industry.…I am a dedicated customer support and taxi operations professional with over 6 years of experience in the transportation industry. My journey has allowed me to support UK-based taxi services and develop strong skills in dispatch coordination, driver onboarding, and customer service. I thrive in high-pressure environments, ensuring that both customers and drivers receive the best support during their transportation journeys. In my roles, I have managed live dispatch operations, handled compliance checks, and maintained booking records in various dispatch systems. I am recognized for my calm decision-making and effective communication skills. My dedication to ensuring smooth operations has enabled me to build lasting relationships within the industry.

Available to hire

I am a dedicated customer support and taxi operations professional with over 6 years of experience in the transportation industry. My journey has allowed me to support UK-based taxi services and develop strong skills in dispatch coordination, driver onboarding, and customer service. I thrive in high-pressure environments, ensuring that both customers and drivers receive the best support during their transportation journeys.

In my roles, I have managed live dispatch operations, handled compliance checks, and maintained booking records in various dispatch systems. I am recognized for my calm decision-making and effective communication skills. My dedication to ensuring smooth operations has enabled me to build lasting relationships within the industry.

Skills

Microsoft Excel

Microsoft Word

Experience Level

Microsoft Excel

Expert

Microsoft Word

Expert

Work Experience

Customer Support Professional / Dispatcher at C2O (CabCall Outsource)

September 1, 2022 - Present

Managed live dispatch, job allocation, and customer coordination for 247 Cars (Willenhall), ensuring smooth operations during peak hours and school runs. Conducted driver onboarding and compliance checks for 247 Cars using AUTOCAB365.

Teaching at Dar-e-Arqam Schools

August 1, 2020 - August 1, 2022

Delivered structured lessons and developed strong communication and classroom management skills.

Customer Service & Operations Executive at CabCall Taxi

September 1, 2018 - July 1, 2019

Managed inbound calls for bookings and service issues, supporting dispatch during peak hours. Supported driver onboarding via Monday.com and managed bookings using Jugnoo.io and AUTOCAB.

Data Operations Executive (SEO & Listings) at CabCall

June 1, 2017 - December 1, 2017

Performed SEO-focused data entry to support online visibility and rankings, ensuring the accuracy and consistency of operational data across platforms.