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I am an Enterprise Service Engineer and QA professional with 12+ years of experience spanning software quality assurance, test automation engineering, and enterprise production support across logistics, ERP, semiconductor, and global supply chain domains. Based in Singapore, I serve as the primary Enterprise Service Engineer at e2open — managing L2/L3 production support operations for a portfolio of Fortune 500 technology clients including Google, Ford, Micron, and Nvidia on an AI-driven manufacturing collaboration platform. I bring hands-on expertise in Selenium WebDriver + SpecFlow (C#), SLA-driven incident management, SQL troubleshooting, Unix/Linux log analysis, and cross-functional coordination within Agile teams. I have a proven track record of defect reduction, zero critical defect leakage, and delivering quality releases on time. I am ISTQB certified and comfortable engaging with clients and stakeholders to drive service improvements.…I am an Enterprise Service Engineer and QA professional with 12+ years of experience spanning software quality assurance, test automation engineering, and enterprise production support across logistics, ERP, semiconductor, and global supply chain domains. Based in Singapore, I serve as the primary Enterprise Service Engineer at e2open — managing L2/L3 production support operations for a portfolio of Fortune 500 technology clients including Google, Ford, Micron, and Nvidia on an AI-driven manufacturing collaboration platform. I bring hands-on expertise in Selenium WebDriver + SpecFlow (C#), SLA-driven incident management, SQL troubleshooting, Unix/Linux log analysis, and cross-functional coordination within Agile teams. I have a proven track record of defect reduction, zero critical defect leakage, and delivering quality releases on time. I am ISTQB certified and comfortable engaging with clients and stakeholders to drive service improvements.

Biby George

QA Engineer, Full Stack Developer, Web Developer, +2

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I am an Enterprise Service Engineer and QA professional with 12+ years of experience spanning software quality assurance, test automation engineering, and enterprise production support across logistics, ERP, semiconductor, and global supply chain domains. Based in Singapore, I serve as the primary Enterprise Service Engineer at e2open — managing L2/L3 production support operations for a portfolio of Fortune 500 technology clients including Google, Ford, Micron, and Nvidia on an AI-driven manufacturing collaboration platform. I bring hands-on expertise in Selenium WebDriver + SpecFlow (C#), SLA-driven incident management, SQL troubleshooting, Unix/Linux log analysis, and cross-functional coordination within Agile teams. I have a proven track record of defect reduction, zero critical defect leakage, and delivering quality releases on time. I am ISTQB certified and comfortable engaging with clients and stakeholders to drive service improvements.…I am an Enterprise Service Engineer and QA professional with 12+ years of experience spanning software quality assurance, test automation engineering, and enterprise production support across logistics, ERP, semiconductor, and global supply chain domains. Based in Singapore, I serve as the primary Enterprise Service Engineer at e2open — managing L2/L3 production support operations for a portfolio of Fortune 500 technology clients including Google, Ford, Micron, and Nvidia on an AI-driven manufacturing collaboration platform. I bring hands-on expertise in Selenium WebDriver + SpecFlow (C#), SLA-driven incident management, SQL troubleshooting, Unix/Linux log analysis, and cross-functional coordination within Agile teams. I have a proven track record of defect reduction, zero critical defect leakage, and delivering quality releases on time. I am ISTQB certified and comfortable engaging with clients and stakeholders to drive service improvements.

Available to hire

I am an Enterprise Service Engineer and QA professional with 12+ years of experience spanning software quality assurance, test automation engineering, and enterprise production support across logistics, ERP, semiconductor, and global supply chain domains. Based in Singapore, I serve as the primary Enterprise Service Engineer at e2open — managing L2/L3 production support operations for a portfolio of Fortune 500 technology clients including Google, Ford, Micron, and Nvidia on an AI-driven manufacturing collaboration platform.

I bring hands-on expertise in Selenium WebDriver + SpecFlow (C#), SLA-driven incident management, SQL troubleshooting, Unix/Linux log analysis, and cross-functional coordination within Agile teams. I have a proven track record of defect reduction, zero critical defect leakage, and delivering quality releases on time. I am ISTQB certified and comfortable engaging with clients and stakeholders to drive service improvements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Malayalam

Fluent

Work Experience

Enterprise Service Engineer at 2open / e2open

April 1, 2023 - Present

Primary ESE responsible for end-to-end production support of the Manufacturing Collaboration platform; manages L2/L3 incidents (P1/P2/P3) across multiple high-availability client environments; conducts testing, deployments, and client communications; collaborates with engineering, product, DevOps, and professional services to design permanent resolution strategies.

Quality Assurance Engineer at BluJay Solutions (India) Pvt. Ltd.

April 1, 2019 - January 31, 2023

Led QA operations for BluJay's Customs ERP product; built and maintained Selenium WebDriver + SpecFlow automation; managed sprint QA, release governance, and quality metrics; reduced regression and improved release velocity; ensured zero defect leakage on production releases.

Senior Test Engineer at Saggezza India Pvt. Ltd.

January 1, 2014 - June 30, 2018

Embedded QA resource across RR Donnelley Logistics projects; automated regression using Selenium + SpecFlow; performed functional, integration, and cross-browser testing; contributed to test planning, defect lifecycle, and release readiness.

Consultant (Contract) at Accenture

July 1, 2013 - December 31, 2013

SAP ECC6 Integration Testing for Sony Europe; tested IDOCs and inbound/outbound interfaces; coordinated with business owners to confirm scope; produced integration test evidence packages.

Software Engineer at Saggezza India Pvt. Ltd.

March 1, 2010 - December 31, 2011

Software engineer on the Network Data Tunnel WAN acceleration product; prepared test plans, executed test cases, coordinated defect reproduction and closure; contributed to performance and regression testing.