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Motivated and adaptable retail professional with experience in leadership, team development, and operational management. I have a track record of delivering results in fast-paced environments, with a focus on customer experience, problem solving, and commercial awareness. Confident communicator with the ability to work both independently and collaboratively. I am seeking opportunities across a variety of industries where transferable skills can add value and support business success.…Motivated and adaptable retail professional with experience in leadership, team development, and operational management. I have a track record of delivering results in fast-paced environments, with a focus on customer experience, problem solving, and commercial awareness. Confident communicator with the ability to work both independently and collaboratively. I am seeking opportunities across a variety of industries where transferable skills can add value and support business success.

Rio Mackie

Designer, Brand Designer, Product Designer, +2

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Motivated and adaptable retail professional with experience in leadership, team development, and operational management. I have a track record of delivering results in fast-paced environments, with a focus on customer experience, problem solving, and commercial awareness. Confident communicator with the ability to work both independently and collaboratively. I am seeking opportunities across a variety of industries where transferable skills can add value and support business success.…Motivated and adaptable retail professional with experience in leadership, team development, and operational management. I have a track record of delivering results in fast-paced environments, with a focus on customer experience, problem solving, and commercial awareness. Confident communicator with the ability to work both independently and collaboratively. I am seeking opportunities across a variety of industries where transferable skills can add value and support business success.

Available to hire

Motivated and adaptable retail professional with experience in leadership, team development, and operational management. I have a track record of delivering results in fast-paced environments, with a focus on customer experience, problem solving, and commercial awareness.

Confident communicator with the ability to work both independently and collaboratively. I am seeking opportunities across a variety of industries where transferable skills can add value and support business success.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Assistant Store Manager at Oliver Bonas

August 1, 2023 - Present

Supported daily operations and overall business performance within a fast-paced retail environment. Analyzed performance data to inform decisions and drive improvements. Led, motivated, and supported a team to maintain high engagement and productivity. Managed recruitment, onboarding, and training of new team members. Planned rotas and allocated resources to meet business needs. Resolved operational challenges, including maintenance issues, and ensured clear communication between staff and management. Conducted structured team meetings to align staff with business goals.

Supervisor at Starbucks

April 1, 2023 - August 1, 2023

Oversaw daily operations and supported team performance during shifts. Maintained high standards of customer service in a busy environment. Developed strong teamwork and leadership skills. First aid trained.

Team Member / BAA – Bags Department at Oliver Bonas

September 1, 2019 - February 1, 2023

Delivered excellent customer service and built strong customer relationships. Supported store operations and assisted with team leadership when required. Developed strong organisational and multitasking skills. Gained insight into wider business functions and operations.