Lead / Quality Coordinator (QA Lead) at Transcontinental TC

QA Lead / Quality Coordinator responsible for end-to-end testing strategy and execution for retail digital flyer publishing across web and mobile platforms. Conduct functional, regression, cross-browser and cross-device testing using BrowserStack and physical devices. Validate flyer layouts with Adobe InDesign for print-to-digital consistency. Manage test cases and cycles with TestRail; track user stories, defects, and sprint activities via Azure DevOps and JIRA. Drive defect triage, reporting, and quality metrics, reducing leakage and improving release quality. Collaborate with cross-functional teams (Developers, BAs, Product Owners) to ensure test coverage and acceptance criteria. Contribute to automation using Playwright (JavaScript) and leverage AI tools to accelerate test design. Serve as QA SPOC across multiple banners and releases.

Quality Engineering Lead (QA Lead Co-Ordinator) at Infosys Ltd

Test Lead / Coordinator for a Pacific Life Insurance web-based application. Led test planning, strategies, traceability matrix, and execution across FUT, SIT, UAT, security and backend testing, regression, BAT, cross-browser/AODA WCAG 2.1 testing. Managed defects with JIRA, Confluence, TestRail; performed API testing with POSTMAN/Swagger; utilized CI/CD pipelines for builds and production releases. Collaborated with cross-functional teams to craft test plans and automation strategies; acted as QA SPOC in Scrum ceremonies; improved quality and reduced defect leakage through root-cause analysis and enhanced test coverage.

Senior Test Analyst (Test Co-Ordinator & Senior Test Analyst) at BNP Paribas Pvt Ltd

Single QA SPOC coordinating testing for an investment banking payment application across 15 teams. Defined entry/exit criteria, conducted SQL queries, and managed defects via JIRA, ALM, Confluence, and Azure DevOps. Led triage and task allocation, applied functional and non-functional testing (API via POSTMAN, performance testing), and conducted weekly demos with Product Owners. Supported production-like data scenarios (Salesforce) and ERP-related processes; contributed to end-to-end testing and onshore collaboration.

Senior Test Analyst at Marsh & McLennan Companies

Migration project for Employee Benefits from desktop to web. Collaborated with BAs and Devs to identify scenarios, drafted and executed test cases (manual and automation using Gherkins in VB.NET), logged defects in Azure DevOps, and performed API testing with Postman. Conducted accessibility testing (VoiceOver, TalkBack) and WCAG validation; performed regression and MFA authentication testing; supported onshore testing and demos with Product Owners.

Software Test Engineer at CitiusTech HealthCare Pvt Care Ltd.

Worked on US-based BI Clinical healthcare projects: identified test scenarios, created test plans and cases, executed database testing (SQL Developer), and reviewed peers’ test cases. Logged defects in JIRA; performed integration testing and API validation; supported QA activities across healthcare delivery platforms.

Functional Tester at Amdocs

Telecommunications CSM project for Three Ireland. Served as a key tester in a 30-member team, coordinating downstream testing, end-to-end scenarios, UAT and accessibility testing, and cross-browser validation. Collected entry/exit criteria, performed SQL queries, and managed defects via JIRA, ALM, Confluence, and Azure DevOps. Led demos with client stakeholders and contributed to real-time testing during onshore engagement.