Led end-to-end QA strategy for SaaS healthcare platforms, improving release quality and reducing production defects. Collaborated with Product Owners and Agile team to refine requirements and user stories, increasing test coverage and reducing requirement gaps. Designed and executed test strategies (functional, regression, SIT, UAT), contributing to on-time releases in 95%+ of sprints. Performed API testing and backend validation using Postman and SQL, improving data accuracy and reducing data-related defects. Drove defect management, mentored QA team members, and tracked QA metrics—improving team productivity by 15% and reducing defect leakage.

IT QA Analyst at ConnectiveRx

August 1, 2018 - April 30, 2023

Executed manual testing for web applications, identifying critical defects early and reducing production issues by 20%. Developed test cases, test plans, and RTMs, improving test coverage and traceability. Conducted EDI, API, and integration testing, ensuring stable system integrations and reducing integration defects. Logged and managed defects in Jira and supported UAT cycles, contributing to smooth releases with high stakeholder satisfaction.

QA Engineer at UnitedHealth Group

May 1, 2016 - August 31, 2018

Performed functional and regression testing in Agile environments. Managed defects and participated in sprint ceremonies.

QA Engineer at Astoria Bank

January 1, 2014 - April 30, 2016

Conducted manual testing of banking applications and supported UAT.

Software Tester at Pfizer

September 1, 2012 - December 31, 2013

Performed functional and integration testing for pharmaceutical systems.