Search Engine Optimization Specialist at STUDIO 52 MEDIA & TECHNOLOGY

Developed and executed an SEO strategy that increased organic lead volume by 20% through keyword mapping and performance analysis. Led on-page optimization using GA4, GSC, Ahrefs, SEMrush and Screaming Frog to improve session quality and engagement by 18%. Collaborated with developers, designers, and writers to launch landing pages and event campaigns, ensuring QA and timely approvals. Implemented CRM-based qualification workflows, enhancing inbound screening and lifting MQL-to-SQL conversion by ~15%. Analyzed post-campaign insights to inform CLV-driven targeting.

Support Specialist at REVOLUT

Managed customer support via email and chat with a 75% QA score while processing 45+ cases/day within SLA guidelines. Updated CRM case notes across 45+ cases/day, improving escalation accuracy and shortening timelines. Addressed high-priority global queries (EU/UK/US), reinforcing stakeholder communication and operational precision.

Customer Engagement Specialist at TELEPERFORMANCE

Oversaw 70–90 multichannel queries/day, maintaining 95% CSAT and meeting SLA targets across accuracy and response time. Interpreted customer intent patterns and shared insights with internal teams, enhancing workflows and lowering repeat queries by 12%. Applied brand-aligned, audience-first messaging that strengthened engagement quality and enabled upsell/cross-sell conversations.

Customer Relationship Management Specialist at TECHNOTASK BUSINESS SOLUTIONS PVT. LTD.

Managed 60–70 daily customer cases with 92% first-contact resolution, strengthening trust and earning Top NPS Performer recognition. Assessed customer behaviour trends from chat/email logs, generating insights that refined FAQ content and raised case-deflection outcomes by 10%.