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I am a dependable and meticulous person, passionate about helping businesses grow through digital transformation. My strong communication skills and adaptability allow me to thrive in fast-paced environments, consistently delivering high-quality results. I am ready to take the next step in my career, in the technology and web development sector.…

Samuel James Bayliss

Web Developer, Web Designer, Product Designer, +6

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I am a dependable and meticulous person, passionate about helping businesses grow through digital transformation. My strong communication skills and adaptability allow me to thrive in fast-paced environments, consistently delivering high-quality results. I am ready to take the next step in my career, in the technology and web development sector.…

Available to hire

I am a dependable and meticulous person, passionate about helping businesses grow through digital transformation. My strong communication skills and adaptability allow me to thrive in fast-paced environments, consistently delivering high-quality results.

I am ready to take the next step in my career, in the technology and web development sector.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Fluent

Work Experience

Product Support Executive at Yell Ltd.

April 1, 2022 - Present

Build and enhance customer websites using platforms such as Duda and Wix; deliver outstanding customer service by resolving complex requests; consistently exceed KPIs; proactively identify growth opportunities and collaborate with the sales team to support digital transformation for clients; provide constructive feedback to improve processes and ensure compliance with company standards; assist in training new agents and offering one-on-one coaching; reconcile accounts and provide detailed breakdowns to businesses and customers.

Customer Resolution/Complaints at Yell Ltd.

April 1, 2021 - March 31, 2022

Investigated and resolved customer complaints, including Subject Access Requests; collaborated with cross-functional teams to implement process improvements; produced root cause analysis reports and provided continuous improvement recommendations.

Aged Debt and Collections Advisor at Yell Ltd.

February 1, 2019 - March 31, 2021

Reduced historic debt while maintaining strong customer relationships and high retention; built effective third-party collection relationships; managed inbound and outbound calls for payment collection, query resolution, and escalations in a demanding environment; adhered to data protection policies and consistently met performance targets.

Debt Management Telephony Advisor at RBS

January 1, 2015 - January 1, 2019

Provided debt management solutions for customers facing financial difficulties, specialising in unsecured and secured debt; coached peers; played a key role in process improvement initiatives within the Debt Management Operations team.

Team Manager at JD Wetherspoon’s

January 1, 2007 - January 1, 2015

Led team operations and customer service excellence, ensuring efficient service delivery and adherence to company standards across shifts.

Passenger Service Agent at Birmingham International Airport

January 1, 2005 - January 1, 2007

Delivered passenger service support, assisting travelers and handling routine service duties in a fast-paced airport environment.

Team Manager at JD Wetherspoon's

January 1, 2007 - January 1, 2015

Led teams at JD Wetherspoon's, overseeing daily operations, customer service and staff development.