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Empathetic and results-oriented professional with a strong background in customer engagement, digital communication, and data analysis. Experienced in managing multi-platform interactions, tracking sentiment, and using insights to drive customer satisfaction, loyalty, and brand growth. Known for blending strategic thinking with hands-on execution to improve client relationships and business performance.…Empathetic and results-oriented professional with a strong background in customer engagement, digital communication, and data analysis. Experienced in managing multi-platform interactions, tracking sentiment, and using insights to drive customer satisfaction, loyalty, and brand growth. Known for blending strategic thinking with hands-on execution to improve client relationships and business performance.

Tulsi Mehta

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Empathetic and results-oriented professional with a strong background in customer engagement, digital communication, and data analysis. Experienced in managing multi-platform interactions, tracking sentiment, and using insights to drive customer satisfaction, loyalty, and brand growth. Known for blending strategic thinking with hands-on execution to improve client relationships and business performance.…Empathetic and results-oriented professional with a strong background in customer engagement, digital communication, and data analysis. Experienced in managing multi-platform interactions, tracking sentiment, and using insights to drive customer satisfaction, loyalty, and brand growth. Known for blending strategic thinking with hands-on execution to improve client relationships and business performance.

Available to hire

Empathetic and results-oriented professional with a strong background in customer engagement, digital communication, and data analysis. Experienced in managing multi-platform interactions, tracking sentiment, and using insights to drive customer satisfaction, loyalty, and brand growth.

Known for blending strategic thinking with hands-on execution to improve client relationships and business performance.

Skills

CRM

Data Visualization

Copywriting

Experience Level

CRM

Expert

Data Visualization

Expert

Copywriting

Expert

Language

English

Fluent

Work Experience

Community Support Specialist at The Bradford Group

October 1, 2024 - Present

Engage with customers across Instagram, Facebook, X, TikTok, and email using Hootsuite and Emplifi to deliver timely, brand-aligned support. Manage 20-25 DMs and 25-30 emails daily, maintaining SLA targets and improving response efficiency by 15%. Share product links and campaign content to drive traffic and conversions. Update orders in Mainframe systems and Excel to ensure data accuracy and resolve issues. Collaborate with marketing and merchandising to optimize link placement and content strategy, increasing click-through and conversions.

Sales Support Representative at The Bradford Group

January 1, 2023 - September 30, 2024

Processed customer orders and payments using CRM and order management systems, ensuring accuracy and maintaining account data integrity. Identified upsell and cross-sell opportunities through proactive customer engagement, increasing average order value by 10%. Resolved account access, billing, and shipping inquiries while coordinating with fulfillment teams to streamline order workflows and enhance service efficiency.

Technical Support Representative at Concentrix Technologies

August 1, 2022 - October 31, 2022

Troubleshot hardware, software, and connectivity issues via chat and voice channels, using multiple diagnostic and CRM systems to resolve cases within SLA targets. Navigated and documented across support platforms to maintain data accuracy and ensure compliance with requirements. Promoted client services and product upgrades based on customer needs and context, driving higher satisfaction and product adoption.

Technical Chat & Voice Support Specialist in Gaming at Sutherland Global

August 1, 2020 - June 30, 2022

Managed 50-57+ concurrent chat and voice interactions using CRM and ticketing platforms, maintaining average handle times of 9.5-12.5 minutes and ≥80% resolution rate. Documented incidents and billing notes in compliance with client SLAs and data security standards to ensure audit readiness. Mentored peers and facilitated informal training sessions to enhance service quality, product knowledge, and team performance.

Customer Relations Associate at Hinduja Global Solutions

May 1, 2020 - August 31, 2020

Delivered frontline support for wireless customers, handling billing, plan changes, data usage, phone upgrades, and network troubleshooting via phone and CRM systems. Guided customers toward suitable products and service upgrades, increasing adoption rates and improving customer satisfaction.