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I’m Monique Erasmus, a highly organized and proactive administrative professional with experience in client services, operations, and digital support. I thrive under pressure, coordinate logistics, and maintain strong client relationships, always aiming for accuracy and efficiency with a friendly, solutions-focused approach. I blend business operations with digital design and web skills, building websites for small businesses using Carrd and Canva, managing onboarding, and keeping teams connected through clear communication. I’m bilingual in Afrikaans and English and am passionate about delivering practical, user-friendly solutions that help organizations run smoothly and look their best.…I’m Monique Erasmus, a highly organized and proactive administrative professional with experience in client services, operations, and digital support. I thrive under pressure, coordinate logistics, and maintain strong client relationships, always aiming for accuracy and efficiency with a friendly, solutions-focused approach. I blend business operations with digital design and web skills, building websites for small businesses using Carrd and Canva, managing onboarding, and keeping teams connected through clear communication. I’m bilingual in Afrikaans and English and am passionate about delivering practical, user-friendly solutions that help organizations run smoothly and look their best.

Monique Erasmus

Web Designer, Brand Designer, Content Creator, +2

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I’m Monique Erasmus, a highly organized and proactive administrative professional with experience in client services, operations, and digital support. I thrive under pressure, coordinate logistics, and maintain strong client relationships, always aiming for accuracy and efficiency with a friendly, solutions-focused approach. I blend business operations with digital design and web skills, building websites for small businesses using Carrd and Canva, managing onboarding, and keeping teams connected through clear communication. I’m bilingual in Afrikaans and English and am passionate about delivering practical, user-friendly solutions that help organizations run smoothly and look their best.…I’m Monique Erasmus, a highly organized and proactive administrative professional with experience in client services, operations, and digital support. I thrive under pressure, coordinate logistics, and maintain strong client relationships, always aiming for accuracy and efficiency with a friendly, solutions-focused approach. I blend business operations with digital design and web skills, building websites for small businesses using Carrd and Canva, managing onboarding, and keeping teams connected through clear communication. I’m bilingual in Afrikaans and English and am passionate about delivering practical, user-friendly solutions that help organizations run smoothly and look their best.

Available to hire

I’m Monique Erasmus, a highly organized and proactive administrative professional with experience in client services, operations, and digital support. I thrive under pressure, coordinate logistics, and maintain strong client relationships, always aiming for accuracy and efficiency with a friendly, solutions-focused approach.

I blend business operations with digital design and web skills, building websites for small businesses using Carrd and Canva, managing onboarding, and keeping teams connected through clear communication. I’m bilingual in Afrikaans and English and am passionate about delivering practical, user-friendly solutions that help organizations run smoothly and look their best.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Afrikaans

Advanced

English

Advanced

Work Experience

Telecomm Operator / Department Manager at TOTAL Advanced Guardian (TAGSOS)

January 1, 2019 - December 31, 2023

Managed high volumes of inbound and outbound calls, maintaining accuracy and professionalism under pressure. Coordinated emergency responses, dispatched services such as ambulances, SAPS, and locksmiths. Acted as key liaison between the organization and retirement facilities, ensuring clear communication and reporting. Conducted daily wellness calls, building strong relationships with residents and families. Delivered live demonstrations of emergency devices and guided users on proper usage. Managed onboarding processes, including documentation, contracts, and resident handovers. Maintained detailed incident reports and client records for compliance. Organized and attended meetings with management, staff, and residents. Traveled between facilities to oversee operations and ensure service delivery.

Personal Assistant

January 1, 2024 - December 31, 2025

Managed administrative operations across multiple businesses, ensuring smooth day-to-day function. Coordinated calendars, meetings, and communications with clients, suppliers, and partners. Handled e-commerce product uploads and optimized listings for accuracy and engagement. Oversaw logistics, courier bookings, and inventory management to support timely deliveries. Processed and tracked customer orders, resolving queries efficiently. Supported bookkeeping tasks including invoicing and payment tracking. Improved internal systems and workflows to increase efficiency.

Founder at Web By Moni

January 1, 2025 - Present

Designed and launched websites for small businesses using Carrd and Canva. Developed clean, modern layouts aligned with client branding and goals. Collaborated with clients to understand their vision and translate it into functional websites. Managed client communication, timelines, and project delivery. Built and maintained own brand identity and online presence. Continuously developed web design and digital skills to improve client outcomes.

Cashier & Child Minder (Part-time) at Pain TelecoIOUS

January 1, 2020 - December 31, 2020

Managed cash transactions and delivered friendly customer service.

Aupair

January 1, 2020 - Present

Provided full-time child care and support, managing daily routines and responsibilities. Organized schedules, transport, and extra-curricular activities. Maintained a safe, structured, and nurturing environment.