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I am an accomplished executive and voiceover professional with extensive experience in internal and external communications, customer experience management, and organizational change. I deliver polished, executive-ready narration and on-camera presence to elevate corporate messaging, training, and thought leadership content. I build and motivate teams to advance operational excellence, process improvement, and cultural transformation. I have deep expertise in executive and crisis communications, stakeholder engagement, and leveraging digital communication platforms to strengthen organizational reputation and support C-suite priorities.…I am an accomplished executive and voiceover professional with extensive experience in internal and external communications, customer experience management, and organizational change. I deliver polished, executive-ready narration and on-camera presence to elevate corporate messaging, training, and thought leadership content. I build and motivate teams to advance operational excellence, process improvement, and cultural transformation. I have deep expertise in executive and crisis communications, stakeholder engagement, and leveraging digital communication platforms to strengthen organizational reputation and support C-suite priorities.

Emily Harrison

Voiceover Artist, Video Editor, Filmmaker, +2

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I am an accomplished executive and voiceover professional with extensive experience in internal and external communications, customer experience management, and organizational change. I deliver polished, executive-ready narration and on-camera presence to elevate corporate messaging, training, and thought leadership content. I build and motivate teams to advance operational excellence, process improvement, and cultural transformation. I have deep expertise in executive and crisis communications, stakeholder engagement, and leveraging digital communication platforms to strengthen organizational reputation and support C-suite priorities.…I am an accomplished executive and voiceover professional with extensive experience in internal and external communications, customer experience management, and organizational change. I deliver polished, executive-ready narration and on-camera presence to elevate corporate messaging, training, and thought leadership content. I build and motivate teams to advance operational excellence, process improvement, and cultural transformation. I have deep expertise in executive and crisis communications, stakeholder engagement, and leveraging digital communication platforms to strengthen organizational reputation and support C-suite priorities.

Available to hire

I am an accomplished executive and voiceover professional with extensive experience in internal and external communications, customer experience management, and organizational change. I deliver polished, executive-ready narration and on-camera presence to elevate corporate messaging, training, and thought leadership content. I build and motivate teams to advance operational excellence, process improvement, and cultural transformation.

I have deep expertise in executive and crisis communications, stakeholder engagement, and leveraging digital communication platforms to strengthen organizational reputation and support C-suite priorities.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Senior Director, Customer Experience Communication and Process Excellence at Comcast

January 1, 2023 - January 1, 2025

Led strategic CX communications and process improvements. Hosted strategic video interviews to support leadership messaging and organizational storytelling. Redefined outage communication strategies for residential and business customers by upskilling division and regional CX teams to support customers affected by natural disasters, planned maintenance, and unplanned outages. Managed a nine-person team of senior communication professionals to identify customer and employee pain points and link CX improvements to business strategy. Contributed to a 19-point YoY increase in ISP satisfaction per JD Power. Drove CX executive communications for ~11,000 employees, created and maintained internal communication programs, and launched the CX team’s process-improvement function, driving tech recovery enhancements and recovering $1.5M in its first 45 days. Partnered with region leaders to automate disaster-relief enrollment (reducing processing time from 24 hours to 30 minutes) and trained fron

Senior Director, CX Operational Communication at Comcast

January 1, 2018 - January 1, 2023

Oversaw results-focused projects and actionable communications so front-line employees had information and resources to create phenomenal customer experiences. Built CX team's process improvement function and served as a founding member of the West Division CX PR program that improved positive media coverage by 37% year over year. Led West Division implementation of a new quality program to improve front-line customer interactions, driving +9.3% rise in positive behaviors to enhance overall customer experience in its first year. Designed and deployed division-wide strategies that improved outage messaging accuracy from 16.7% (EOY 2024) to 54.6% (YTD 2025) and reduced amount messages distributed without specific outage restoration time by 51%.

Director, IT Communication at Brocade

January 1, 2012 - January 1, 2018

Created and maintained internal IT communication programs and strategies on behalf of COO, including quarterly IT newsletter, monthly employee brown bags, quarterly IT all hands meetings, IT reward and recognition program, and quarterly IT leadership meetings. Spearheaded organizational change management effort within IT that led to year-over-year improvement in all 12 of team’s engagement scores as measured by Gartner, utilizing IT idea portal to encourage team engagement. Developed and drove actionable communication and training plans that delivered business value by ensuring employee awareness of and engagement with IT leadership’s vision, goals, strategic projects, and objectives. Developed and implemented transformational strategies for programs, leading to key technology rollouts and rapid solutions adoption, including Windows 10, Pulse Secure VPN, Office 365, CrashPlan, an IE 11 upgrade, and corporate BYOD program. Executed IT communication and training strategy for complex

Senior Communication Specialist at Brocade

January 1, 2008 - January 1, 2012

Served as consultant on multiple transformation initiatives sponsored by the office of CIO. Delivered communication and training plan for successful companywide Windows 2007 upgrade, informing and educating 5,000+ employees across multiple time zones.

Communications Consultant at Self-Employed

January 1, 2005 - January 1, 2008

Provided strategic communications consulting services to clients across various industries, specializing in branding, advertising, media relations, and communications.

Communications Consultant at Closed Loop Consulting, LLC

January 1, 2002 - January 1, 2005

Provided strategic communications consulting services to clients across various industries, specializing in branding, advertising, and media.

Senior Director, Media Relations & Employee Communication at QWEST COMMUNICATIONS (CENTURYLINK)

January 1, 1995 - January 1, 2002

Led media relations and internal communications strategies during organizational change. Served as company spokesperson and advisor to executive leadership on high-profile public messaging and crisis communications.