Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a U.S. Air Force veteran and senior technical writer with 30+ years of experience creating and maintaining technical publications for aviation, mechanical, operational, and software systems. I excel at translating complex technical information into clear, user-focused documentation, especially in FAA-regulated environments supporting Boeing 777 operations. I collaborate closely with engineers and subject matter experts to validate procedures and maintain consistent, controlled documentation across maintenance manuals, quick reference cards, SOPs, and knowledge bases. In addition to technical content, I develop executive communications, multimedia training, and digital publishing materials, helping cross-functional teams share critical information with internal and external audiences. I am proficient with Adobe FrameMaker, Microsoft Word, Adobe Acrobat, and document control systems, and I leverage AI tools to improve efficiency and consistency while upholding rigorous quality standards.…I am a U.S. Air Force veteran and senior technical writer with 30+ years of experience creating and maintaining technical publications for aviation, mechanical, operational, and software systems. I excel at translating complex technical information into clear, user-focused documentation, especially in FAA-regulated environments supporting Boeing 777 operations. I collaborate closely with engineers and subject matter experts to validate procedures and maintain consistent, controlled documentation across maintenance manuals, quick reference cards, SOPs, and knowledge bases. In addition to technical content, I develop executive communications, multimedia training, and digital publishing materials, helping cross-functional teams share critical information with internal and external audiences. I am proficient with Adobe FrameMaker, Microsoft Word, Adobe Acrobat, and document control systems, and I leverage AI tools to improve efficiency and consistency while upholding rigorous quality standards.

Rocky Willett

Writer, Content Creator, Video Editor, +2





I am a U.S. Air Force veteran and senior technical writer with 30+ years of experience creating and maintaining technical publications for aviation, mechanical, operational, and software systems. I excel at translating complex technical information into clear, user-focused documentation, especially in FAA-regulated environments supporting Boeing 777 operations. I collaborate closely with engineers and subject matter experts to validate procedures and maintain consistent, controlled documentation across maintenance manuals, quick reference cards, SOPs, and knowledge bases. In addition to technical content, I develop executive communications, multimedia training, and digital publishing materials, helping cross-functional teams share critical information with internal and external audiences. I am proficient with Adobe FrameMaker, Microsoft Word, Adobe Acrobat, and document control systems, and I leverage AI tools to improve efficiency and consistency while upholding rigorous quality standards.…I am a U.S. Air Force veteran and senior technical writer with 30+ years of experience creating and maintaining technical publications for aviation, mechanical, operational, and software systems. I excel at translating complex technical information into clear, user-focused documentation, especially in FAA-regulated environments supporting Boeing 777 operations. I collaborate closely with engineers and subject matter experts to validate procedures and maintain consistent, controlled documentation across maintenance manuals, quick reference cards, SOPs, and knowledge bases. In addition to technical content, I develop executive communications, multimedia training, and digital publishing materials, helping cross-functional teams share critical information with internal and external audiences. I am proficient with Adobe FrameMaker, Microsoft Word, Adobe Acrobat, and document control systems, and I leverage AI tools to improve efficiency and consistency while upholding rigorous quality standards.

Available to hire

I am a U.S. Air Force veteran and senior technical writer with 30+ years of experience creating and maintaining technical publications for aviation, mechanical, operational, and software systems. I excel at translating complex technical information into clear, user-focused documentation, especially in FAA-regulated environments supporting Boeing 777 operations. I collaborate closely with engineers and subject matter experts to validate procedures and maintain consistent, controlled documentation across maintenance manuals, quick reference cards, SOPs, and knowledge bases.

In addition to technical content, I develop executive communications, multimedia training, and digital publishing materials, helping cross-functional teams share critical information with internal and external audiences. I am proficient with Adobe FrameMaker, Microsoft Word, Adobe Acrobat, and document control systems, and I leverage AI tools to improve efficiency and consistency while upholding rigorous quality standards.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Aircraft Maintenance Team Chief at United States Air Force – Carswell AFB, TX

January 1, 1980 - December 31, 1985

Supervised a six-person team responsible for flight-line maintenance and aircraft recovery operations on B-52 aircraft. Interpreted aircraft technical orders and maintenance procedures to support safe flight operations. Coordinated maintenance activities across avionics, inspection, and aerospace systems divisions. Identified a critical braking system hazard during a hot-seat swap mission, preventing potential aircraft damage and ensuring crew safety.

Aircraft Maintenance Officer at United States Air Force – Williams AFB, AZ

January 1, 1986 - December 31, 1988

Worked with the Deputy Commander for Maintenance overseeing multiple maintenance divisions including avionics, inspection, job control, and aerospace systems. Supported inspection readiness and documentation reviews during higher-headquarters maintenance evaluations. Produced safety training materials to improve maintenance practices across operational units.

Technical Publications Writer – Aviation Systems Documentation at Gridiron Air

April 1, 2025 - January 31, 2026

Authored and revised FAA-regulated technical publications supporting Boeing 777 aircraft operations and maintenance. Produced and edited pilot briefing cards, quick reference cards, forms, and maintenance documentation using Adobe FrameMaker and Adobe Acrobat. Coordinated with engineers and subject matter experts to validate operational procedures and aircraft system documentation. Prepared advanced PDF documentation for controlled distribution and operational use. Submitted Ground Maintenance Manual (GMM) revisions that achieved FAA approval. Maintained document consistency and version control within a controlled aviation documentation environment.

Technical Writer - Process Documentation Specialist at Hunt Oil

May 1, 2024 - December 31, 2024

Collaborated with engineering and infrastructure teams to document complex IT operations procedures. Streamlined the IT Department's SOP template, enhancing topic organization, optimizing the placement of illustrations, and ensuring a clear and cohesive flow of information. Developed and implemented a standardized SOP titling system, ensuring consistent organization and accessibility of documentation across 12 functional departments. Authored comprehensive SOPs based on engineers' checklists for critical IT processes, including server builds, upgrades, decommissioning, major incident management, and hardware lifecycle management. Performed technical editing and QA reviews of complex engineering procedures and IT operational documentation. Leveraged AI tools like ChatGPT and Microsoft 365 Copilot to create a foundation for SOPs covering complex processes, such as system software patching and capturing snapshots of current system status.

Technical Writer at Humana

October 1, 2022 - December 31, 2023

Collaborated with multiple departments and SMEs to develop and maintain technical Knowledge Base content using ServiceNow CMS. Guided SMEs in formatting, drafting, grammar review, and publishing Knowledge Articles to appropriate Knowledge Bases. Established peer review and SME review workflows to improve document quality and consistency. Created video training materials promoting knowledge management best practices within the ServiceNow Content Management System. Developed Microsoft Word templates to standardize Knowledge Article creation and formatting. Performed technical editing and QA reviews of Knowledge Base articles prior to publication.

Technical Writer at Integrity Marketing Group

November 1, 2021 - October 31, 2022

Produced and reviewed user guides, release notes, and video training materials for API-based insurance and lead management software. Collaborated with software developers, marketing teams, and stakeholders in an Agile environment using Jira and Confluence. Created technical documentation using Microsoft Word, Adobe Creative Cloud, and Userpilot walkthrough tools. Designed formatting standards for Integrity LEAD Center user guides, virtual assistant documentation, and release notes. Implemented an internal document review workflow using Adobe Acrobat.

Technical Writer – Operations at Aidéo Technologies LLC

June 1, 2021 - August 31, 2021

Produced and edited user guides, software release notes, and video training materials for API-based automated medical coding software. Collaborated remotely with teams in California, Florida, and India within an Agile development environment. Tracked software development activities using Jira and Confluence. Created documentation and training materials using Microsoft Word and Adobe Creative Cloud. Produced multimedia training videos for accessing Aidéo Gemini software. Expanded software release notes into detailed user guidance with clearer language and improved usability for the Gemini software interface.

Technical Business Writer at North Texas Tollway Authority

April 1, 2020 - May 31, 2021

Proofread, edited, and revised Standard Operating Procedures (SOPs) using Microsoft Office, Microsoft Word, SharePoint, and Proponisi. Authored new procedures and training documentation supporting implementation of updated toll system management software. Trained customer service agents on revised operational procedures and software workflows. Streamlined and consolidated SOP documentation associated with the new customer account management system, reducing the total number of SOPs from 160 to 83. Produced and distributed internal communications materials using Canva, Illustrator, and Proponisi.

Marketing and Public Relations Director (Volunteer) at Barbershop Harmony Society, Southwestern District

January 1, 2013 - December 31, 2025

Produced and distributed press releases, convention coverage, multimedia articles, and member communications for a five-state organization representing 24 chapters. Created and edited digital and print materials using AP style, graphic design tools, and web-based publishing platforms. Coordinated promotional content, sponsor materials, livestream communications, and convention publications. Awarded 2022 Southwestern District Barbershop of the Year for organizational skills, attention to detail, and contributions to district communications and event operations. Managed ongoing digital content pipelines supporting websites, event communications, and livestream promotions.

Technical Communications Specialist at Murata Electronics North America, Inc.

April 1, 2013 - December 31, 2019

Wrote and edited service manuals, data sheets, fact sheets, and product specification sheets in accordance with industry standards and engineering requirements. Implemented a part-number-based version control system to improve documentation organization and revision tracking. Photographed components and incorporated technical images into documentation to support product clarity and usability. Collaborated with engineering and marketing teams on technical content and website postings. Led a large-scale documentation rebranding and revision effort, coordinating updates to nearly 1,000 data sheets ahead of deadline in collaboration with international headquarters.

Senior Technical Writer – Engineering Systems Documentation at Powerwave Technologies

August 1, 2007 - September 30, 2012

Authored brief guides and comprehensive service manuals for cellular base station and Distributed Antenna Systems (DAS) equipment. Collaborated with engineering and marketing teams to develop accurate technical publications using engineering schematics and system diagrams. Transitioned documentation production from Microsoft Word to Adobe FrameMaker, improving manual organization and streamlining layout creation. Used Adobe Photoshop for technical graphics, screenshots, and image preparation.

Senior Technical Writer at Nokia, Inc.

September 1, 1999 - July 31, 2007

Wrote and produced user guides, quick guides, and supplemental documentation for Nokia mobile phones and accessories. Developed documentation using Adobe FrameMaker (structured and unstructured) and Arbortext DITA/XML to support content reuse and documentation consistency. Collaborated with product managers and design teams to develop accurate, user-focused technical publications. Created a style guide for mobile phone documentation to improve consistency, version control, and formatting standards. Conducted a product usability study to replicate a recurring device breakage issue, leading to updated illustrations and improved user guidance. Awarded “Buddy of the Year” for mentoring and support.