I am a Business Administration graduate with a passion for creative marketing and brand growth. I specialize in crafting engaging social media content, managing digital profiles, and developing strategies that turn followers into customers. Combining my analytical business background with creative storytelling, I help small businesses build a strong online presence and drive real results

Zena Abdeen

I am a Business Administration graduate with a passion for creative marketing and brand growth. I specialize in crafting engaging social media content, managing digital profiles, and developing strategies that turn followers into customers. Combining my analytical business background with creative storytelling, I help small businesses build a strong online presence and drive real results

Available to hire

I am a Business Administration graduate with a passion for creative marketing and brand growth. I specialize in crafting engaging social media content, managing digital profiles, and developing strategies that turn followers into customers. Combining my analytical business background with creative storytelling, I help small businesses build a strong online presence and drive real results

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Language

Arabic
Fluent
English
Advanced

Work Experience

Online Customer Service Representative at Landmark Group Service
October 1, 2022 - January 31, 2023
Managed daily communication with 50+ customers, maintaining a high level of service quality. Assisted customers with inquiries regarding company products and services. Handled customer complaints professionally, including product-related issues and return requests. Responded to customer inquiries via email and the company’s official website, ensuring clear and professional communication. Ensured high customer satisfaction by resolving cases efficiently and escalating when necessary. Maintained accurate records of customer interactions and follow-up actions.
Accountant – Medical Laboratory at Syrian Doctors Syndicate, Laboratory Department, Latakia - Syria
July 1, 2019 - February 29, 2020
Handled patient payments for laboratory tests with accuracy and attention to detail. Entered and updated patient information into the laboratory system. Maintained a professional and customer-focused environment during patient interactions.

Education

Bachelor's Degree in Economics, Major: Business Administration at Latakia University (formerly Tishreen University), Syria
January 11, 2030 - January 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Healthcare, Professional Services