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I am a Business Administration graduate with a passion for creative marketing and brand growth. I specialize in crafting engaging social media content, managing digital profiles, and developing strategies that turn followers into customers. Combining my analytical business background with creative storytelling, I help small businesses build a strong online presence and drive real results…

Zena Abdeen

Copywriter, Content Creator, Brand Strategist, +1

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I am a Business Administration graduate with a passion for creative marketing and brand growth. I specialize in crafting engaging social media content, managing digital profiles, and developing strategies that turn followers into customers. Combining my analytical business background with creative storytelling, I help small businesses build a strong online presence and drive real results…

Available to hire

I am a Business Administration graduate with a passion for creative marketing and brand growth. I specialize in crafting engaging social media content, managing digital profiles, and developing strategies that turn followers into customers. Combining my analytical business background with creative storytelling, I help small businesses build a strong online presence and drive real results

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Advanced

Work Experience

Online Customer Service Representative at Landmark Group Service

October 1, 2022 - January 31, 2023

Managed daily communication with 50+ customers, maintaining a high level of service quality. Assisted customers with inquiries regarding company products and services. Handled customer complaints professionally, including product-related issues and return requests. Responded to customer inquiries via email and the company’s official website, ensuring clear and professional communication. Ensured high customer satisfaction by resolving cases efficiently and escalating when necessary. Maintained accurate records of customer interactions and follow-up actions.

Accountant – Medical Laboratory at Syrian Doctors Syndicate, Laboratory Department, Latakia - Syria

July 1, 2019 - February 29, 2020

Handled patient payments for laboratory tests with accuracy and attention to detail. Entered and updated patient information into the laboratory system. Maintained a professional and customer-focused environment during patient interactions.