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I'm Jacob K. Huss, an AI Product Manager focused on Generative AI, chatbots, and agentic systems. I translate AI capabilities into practical product experiences that drive engagement, efficiency, and business value. I built and deployed a national student mental health platform serving 700,000+ users, integrating real-time data, human-in-the-loop systems, and scalable infrastructure. I excel at leading cross-functional teams to scale mission-driven platforms and deliver measurable impact.…I'm Jacob K. Huss, an AI Product Manager focused on Generative AI, chatbots, and agentic systems. I translate AI capabilities into practical product experiences that drive engagement, efficiency, and business value. I built and deployed a national student mental health platform serving 700,000+ users, integrating real-time data, human-in-the-loop systems, and scalable infrastructure. I excel at leading cross-functional teams to scale mission-driven platforms and deliver measurable impact.

Jacob K. Huss

Product Designer, UX Designer, UI Designer, +2

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I'm Jacob K. Huss, an AI Product Manager focused on Generative AI, chatbots, and agentic systems. I translate AI capabilities into practical product experiences that drive engagement, efficiency, and business value. I built and deployed a national student mental health platform serving 700,000+ users, integrating real-time data, human-in-the-loop systems, and scalable infrastructure. I excel at leading cross-functional teams to scale mission-driven platforms and deliver measurable impact.…I'm Jacob K. Huss, an AI Product Manager focused on Generative AI, chatbots, and agentic systems. I translate AI capabilities into practical product experiences that drive engagement, efficiency, and business value. I built and deployed a national student mental health platform serving 700,000+ users, integrating real-time data, human-in-the-loop systems, and scalable infrastructure. I excel at leading cross-functional teams to scale mission-driven platforms and deliver measurable impact.

Available to hire

I’m Jacob K. Huss, an AI Product Manager focused on Generative AI, chatbots, and agentic systems. I translate AI capabilities into practical product experiences that drive engagement, efficiency, and business value.

I built and deployed a national student mental health platform serving 700,000+ users, integrating real-time data, human-in-the-loop systems, and scalable infrastructure. I excel at leading cross-functional teams to scale mission-driven platforms and deliver measurable impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Image Tutor at xAI

January 1, 2026 - Present

Trained and evaluated multimodal AI models; annotated images; improved visual understanding and caption accuracy. Performed QA on image datasets to reduce bias and align outputs with human expectations. Designed and tested prompts to assess performance on visual tasks such as description, comparison, and inference.

Director of Innovation & Product Owner at ReachOut, Gaggle

January 1, 2022 - January 1, 2026

Drove $1M+ in new revenue by launching and scaling an AI-powered SaaS platform from concept to nationwide adoption. Optimized onboarding and engagement flows for 700,000+ users. Aligned product features with customer lifecycle needs and led GTM strategies, pricing, and packaging. Built and led a national cross-functional team of crisis counselors and engineers; implemented risk reporting, remote training, and scalable performance systems.

Enterprise Customer Success Manager (Growth & Retention) at Gaggle

January 1, 2018 - January 1, 2022

Managed a portfolio of K-12 enterprise clients with a focus on retention and renewal. Led onboarding and activation to reduce time-to-value, analyzed usage data to identify churn risks and expansion opportunities, and collaborated with product, marketing, and support to align needs with the roadmap. Led district stakeholder reviews to influence long-term renewals and expansions and delivered scalable enablement programs.

Fractional Director of Customer Success at SkyView Trading (Contract)

January 1, 2023 - January 1, 2025

Optimized onboarding funnels and lifecycle engagement across 8,000+ members; redesigned sales and conversion flows; collaborated with product and marketing on growth experiments and funnel improvements.

Product & Operations Lead at HopeWriters

January 1, 2016 - January 1, 2018

Built and scaled operational infrastructure for a growing digital business. Led cross-functional execution of new product initiatives and coordinated workflows across marketing, content, and customer experience to ensure on-time launches. Implemented project management systems to streamline development cycles and collaboration.

Director of Instructional Technology at Ben Lippen Schools

January 1, 2008 - January 1, 2016

Led a 1:1 device rollout for 2,000+ students, overseeing planning, deployment, and adoption. Delivered teacher training to integrate technology into curriculum, redesigned instructional workflows, and managed device lifecycle operations to ensure high availability.