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I'm Mila, a highly organized Administrative Assistant and Operations Manager with experience in customer service, quality assurance, and business operations. I excel at keeping data tidy, coordinating calendars, and delivering smooth service in fast-paced environments. Over the years I've managed 50+ weekly inquiries, online orders, and documentation, and I thrive in remote settings using Google Workspace, Canva, and other productivity tools to keep teams aligned and customers satisfied.…I'm Mila, a highly organized Administrative Assistant and Operations Manager with experience in customer service, quality assurance, and business operations. I excel at keeping data tidy, coordinating calendars, and delivering smooth service in fast-paced environments. Over the years I've managed 50+ weekly inquiries, online orders, and documentation, and I thrive in remote settings using Google Workspace, Canva, and other productivity tools to keep teams aligned and customers satisfied.

Ma Mila Jara Gutierrez de Torres

Project Manager, Production Manager, Assistant Producer, +2

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I'm Mila, a highly organized Administrative Assistant and Operations Manager with experience in customer service, quality assurance, and business operations. I excel at keeping data tidy, coordinating calendars, and delivering smooth service in fast-paced environments. Over the years I've managed 50+ weekly inquiries, online orders, and documentation, and I thrive in remote settings using Google Workspace, Canva, and other productivity tools to keep teams aligned and customers satisfied.…I'm Mila, a highly organized Administrative Assistant and Operations Manager with experience in customer service, quality assurance, and business operations. I excel at keeping data tidy, coordinating calendars, and delivering smooth service in fast-paced environments. Over the years I've managed 50+ weekly inquiries, online orders, and documentation, and I thrive in remote settings using Google Workspace, Canva, and other productivity tools to keep teams aligned and customers satisfied.

Available to hire

I’m Mila, a highly organized Administrative Assistant and Operations Manager with experience in customer service, quality assurance, and business operations. I excel at keeping data tidy, coordinating calendars, and delivering smooth service in fast-paced environments.

Over the years I’ve managed 50+ weekly inquiries, online orders, and documentation, and I thrive in remote settings using Google Workspace, Canva, and other productivity tools to keep teams aligned and customers satisfied.

Skills

Microsoft Word

Canva

Data Visualization

Experience Level

Microsoft Word

Expert

Canva

Expert

Data Visualization

Expert

Language

English

Advanced

Work Experience

Business Owner / Operations Manager at Jeremiah’s Food Stall

February 1, 2024 - Present

Assisted in attracting and serving customers, ensuring a smooth and efficient ordering process; recorded daily sales transactions; issued official receipts; managed customer inquiries via social media; coordinated online orders through GrabFood; organized and maintained digital and physical files, including sales records and receipts; supported daily operations to ensure efficient workflow and customer satisfaction.

Quality Assurance Analyst at Universal Robina Corporation - Biñan Plant

May 1, 2019 - February 1, 2020

Conducted inspection of incoming raw materials and packaging, ensured accurate documentation and record-keeping; maintained organized logs of deliveries, production data, and quality reports; monitored production lines and performed routine audits to ensure consistency, accuracy, and GMP/GLP compliance; assisted in data collection and reporting for production issues and supported line clearance and cleanliness audits; prepared end-of-shift reports for management review.

Customer Service Representative (Remote) at JoJo March Activewear Brand

March 1, 2022 - May 1, 2023

Managed 50+ weekly customer inquiries via Facebook Messenger and email, maintaining organized communication and timely responses; processed and tracked 30–50 monthly orders, ensuring accurate records and up-to-date delivery statuses; maintained digital records of customer details and transactions; resolved product and delivery concerns and enhanced overall customer communication flow; coordinated daily order updates and follow-ups, supporting smooth operations and customer satisfaction.