I'm Yu-En Hsieh (Emily), a motivated MSc International Business student based in Leeds. My professional background spans hospitality, sales, customer service, marketing, and retail volunteering, giving me a practical, customer-focused approach to business challenges. I thrive on cross-cultural communication and enjoy turning insights into tangible results. Through an exchange at ZHAW and an academic consulting project for Kuhn Rikon in Switzerland, I gained hands-on experience in market research, market entry strategies, and cross-cultural collaboration. I am fluent in Mandarin, English, and French and I look forward to applying my interdisciplinary skills to international business projects.…

YU-EN HSIEH (Emily)

I'm Yu-En Hsieh (Emily), a motivated MSc International Business student based in Leeds. My professional background spans hospitality, sales, customer service, marketing, and retail volunteering, giving me a practical, customer-focused approach to business challenges. I thrive on cross-cultural communication and enjoy turning insights into tangible results. Through an exchange at ZHAW and an academic consulting project for Kuhn Rikon in Switzerland, I gained hands-on experience in market research, market entry strategies, and cross-cultural collaboration. I am fluent in Mandarin, English, and French and I look forward to applying my interdisciplinary skills to international business projects.…

Available to hire

I’m Yu-En Hsieh (Emily), a motivated MSc International Business student based in Leeds. My professional background spans hospitality, sales, customer service, marketing, and retail volunteering, giving me a practical, customer-focused approach to business challenges. I thrive on cross-cultural communication and enjoy turning insights into tangible results.

Through an exchange at ZHAW and an academic consulting project for Kuhn Rikon in Switzerland, I gained hands-on experience in market research, market entry strategies, and cross-cultural collaboration. I am fluent in Mandarin, English, and French and I look forward to applying my interdisciplinary skills to international business projects.

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Language

Chinese
Fluent
English
Fluent
French
Fluent

Work Experience

Customer Service & Marketing at Language Education Brand
January 1, 2023 - January 1, 2025
Supported customer enquiries and helped customers choose suitable learning options. Maintained customer relationships and assisted with promotions to attract new customers. Contributed to improving the overall customer experience.
Hotel Customer Service at 5-Star Hotel
January 1, 2019 - Present
Provided service to international guests and assisted with requests and enquiries. Communicated with customers from different backgrounds and internal departments.
Front & Back of House at Restaurant Experience
January 1, 2018 - January 1, 2021
Worked in fast-paced restaurant environments during peak hours. Took orders, served customers, supported table service and assisted the kitchen team.
Volunteer at British Heart Foundation
January 1, 2026 - Present
Supported fundraising activities and retail shop operations.
Academic Consulting Project at Kuhn Rikon
January 1, 2026 - January 1, 2026
Developed recommendations for business development and market expansion. Researched customer needs, market opportunities and potential positioning strategies. Applied market entry strategy and cross-cultural business analysis in a Swiss business context.

Education

MSc International Business at University of Leeds
January 1, 2025 - January 1, 2026
Exchange Student at ZHAW Zurich University of Applied Sciences
January 1, 2026 - January 1, 2026
BA Business Administration & BA Foreign Language at Chung Yung University
January 1, 2018 - January 1, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Education, Professional Services, Retail, Media & Entertainment