Supervisor, Residential Tax Team at First National Financial Corporation

Promoted to lead a team of six, driving performance through clear objectives, ongoing mentorship, and collaborative team culture. Partnered with HR to design scalable training modules that enhanced onboarding and improved new hire readiness. Led staff development through hands-on training and performance evaluations, with a focus on continuous improvement and alignment with business goals. Designed and shared email templates to improve team-wide communication, enhancing message clarity, personalization, and efficiency across channels. Facilitated continuous performance development through targeted coaching and structured evaluations, fostering a culture of growth and accountability. Coordinated individual efforts across the team, proactively adjusting plans and stepping in as needed to support key tasks and meet critical deadlines. Led weekly strategy and planning meetings via Microsoft Teams, to align the team around KPIs, share progress updates, and encourage open dialogue around cha