I am a multi-faceted academic program coordinator, freelance content editor, and writer who thrives in dynamic education environments. At Harvard Online I coordinate course delivery, oversee admissions reviews, access to platforms, enrollment checks, and certificate assessments, and I help create knowledge articles and training materials. I also partner with teams to implement tools like Asana, Jira, Slack, and a CMS to keep operations smooth. I enjoy mentoring staff, streamlining workflows, and translating complex policies into learner-friendly guidance. My background spans university operations, English language teaching, and editorial work, and I’m passionate about creating engaging content and learning experiences that empower students and professionals alike.

Melissa Watkins

I am a multi-faceted academic program coordinator, freelance content editor, and writer who thrives in dynamic education environments. At Harvard Online I coordinate course delivery, oversee admissions reviews, access to platforms, enrollment checks, and certificate assessments, and I help create knowledge articles and training materials. I also partner with teams to implement tools like Asana, Jira, Slack, and a CMS to keep operations smooth. I enjoy mentoring staff, streamlining workflows, and translating complex policies into learner-friendly guidance. My background spans university operations, English language teaching, and editorial work, and I’m passionate about creating engaging content and learning experiences that empower students and professionals alike.

Available to hire

I am a multi-faceted academic program coordinator, freelance content editor, and writer who thrives in dynamic education environments. At Harvard Online I coordinate course delivery, oversee admissions reviews, access to platforms, enrollment checks, and certificate assessments, and I help create knowledge articles and training materials. I also partner with teams to implement tools like Asana, Jira, Slack, and a CMS to keep operations smooth.

I enjoy mentoring staff, streamlining workflows, and translating complex policies into learner-friendly guidance. My background spans university operations, English language teaching, and editorial work, and I’m passionate about creating engaging content and learning experiences that empower students and professionals alike.

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Experience Level

Expert
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Program Coordinator at Harvard University
September 1, 2023 - Present
Coordinated course delivery for Harvard Online courses, including admissions review, platform access, enrollment checks, and certificate assessment. Used Asana, Salesforce Marketing Cloud, Jira, Slack, Microsoft Teams and an internal CMS. Troubleshot student service tickets and created knowledge articles, ticket response templates, and internal training materials.
Director of Studies at EC English
September 1, 2022 - June 1, 2023
Managed academic operations for an adult English travel language school; ensured optimal class sizes and effective student placement. Led teaching staff, supervised payroll approvals, shift scheduling, and training in National Geographic Life Curriculum and classroom technology.
Teacher at EC English
September 1, 2021 - September 1, 2022
Part-time English language teacher for adults; taught intermediate and advanced levels. Used GEL, Connect, and other online systems to administer classes and assessments; supported student events.
Assistant Professor at Namseoul University
March 1, 2017 - February 1, 2020
Lectured undergraduate courses: Introduction to Global and Cultural Studies; Introduction to Multiculturalism and Global Issues; World Literature through Theatre; Global English. Provided student advising for international students (6-8 per semester) on academic needs and adjusting to life in Korea.
AI Data Labeler / AI Language Model Trainer at Mother Tongue (Remote)
February 1, 2023 - September 1, 2023
Generated datasets and developed response frameworks for AI-powered large language models for multinational tech clients.
Content Writer / SEO Specialist at DANA Media
October 1, 2021 - February 1, 2023
Wrote SEO-friendly blogs and articles, conducted optimization and light reporting; collaborated with clients to meet content standards.

Education

Culturally Competent Audio Describer Training at Think Outside The Vox
January 1, 2022 - May 14, 2026
Certificate of TEFL Teaching at ITTT
January 1, 2013 - May 14, 2026
Master of Arts at University of Manchester
January 1, 2012 - May 14, 2026
Bachelor of Arts at Western Colorado University
January 1, 2003 - May 14, 2026

Qualifications

Culturally Competent Audio Describer Training
January 1, 2022 - May 14, 2026
Certificate of TEFL Teaching
January 1, 2013 - May 14, 2026

Industry Experience

Education, Professional Services, Media & Entertainment