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I am a results-driven QA Engineer specializing in manual testing of web and mobile apps, with hands-on experience using Jira for defect tracking and QMetry for test management. I excel at translating business requirements into detailed test cases and executing functional, regression, integration, and end-to-end testing in Agile settings. I am actively building automation testing capabilities using Playwright and Appium, and I bring strong analytical problem-solving and a service mindset from a background in customer support. I thrive in cross-functional teams to improve software quality and reliability.…I am a results-driven QA Engineer specializing in manual testing of web and mobile apps, with hands-on experience using Jira for defect tracking and QMetry for test management. I excel at translating business requirements into detailed test cases and executing functional, regression, integration, and end-to-end testing in Agile settings. I am actively building automation testing capabilities using Playwright and Appium, and I bring strong analytical problem-solving and a service mindset from a background in customer support. I thrive in cross-functional teams to improve software quality and reliability.

Francis Anosike Uchenna

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I am a results-driven QA Engineer specializing in manual testing of web and mobile apps, with hands-on experience using Jira for defect tracking and QMetry for test management. I excel at translating business requirements into detailed test cases and executing functional, regression, integration, and end-to-end testing in Agile settings. I am actively building automation testing capabilities using Playwright and Appium, and I bring strong analytical problem-solving and a service mindset from a background in customer support. I thrive in cross-functional teams to improve software quality and reliability.…I am a results-driven QA Engineer specializing in manual testing of web and mobile apps, with hands-on experience using Jira for defect tracking and QMetry for test management. I excel at translating business requirements into detailed test cases and executing functional, regression, integration, and end-to-end testing in Agile settings. I am actively building automation testing capabilities using Playwright and Appium, and I bring strong analytical problem-solving and a service mindset from a background in customer support. I thrive in cross-functional teams to improve software quality and reliability.

Available to hire

I am a results-driven QA Engineer specializing in manual testing of web and mobile apps, with hands-on experience using Jira for defect tracking and QMetry for test management. I excel at translating business requirements into detailed test cases and executing functional, regression, integration, and end-to-end testing in Agile settings.

I am actively building automation testing capabilities using Playwright and Appium, and I bring strong analytical problem-solving and a service mindset from a background in customer support. I thrive in cross-functional teams to improve software quality and reliability.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Work Experience

QA Engineer at Excel Group LTD

June 1, 2023 - Present

Managed test cases, test runs, and execution cycles in QMetry; maintained traceability between requirements, test cases, and defects. Logged, triaged, and tracked defects using Jira, collaborating with developers and product owners to ensure timely resolution and root cause analysis. Performed API testing using Postman, validating REST endpoints for correctness, error handling, and security edge cases and developed mobile test suites using Appium (iOS and Android) covering core user journeys including login flows, policy management, claims submission, and document upload. Achievements: Reduced regression test cycle time by 60% through automation of high-priority test cases. Identified a critical claims submission defect in pre-production, preventing a potential FCA compliance breach. Built a shared QMetry test case library reused across 3 product teams, cutting duplication and onboarding time.

Customer Service Advisor at Teleperformance UK LTD / Aviva Group

May 1, 2022 - December 31, 2024

Delivered high-quality customer support to travel insurance policyholders via phone and email, resolving queries relating to policy coverage, claims, renewals, and amendments. Maintained accurate customer records and ensured all interactions were documented in line with data protection and regulatory standards and processed policy updates, cancellations, and documentation accurately using internal CRM and insurance management systems. Investigated and resolved customer complaints efficiently while ensuring compliance with company policies and FCA regulations and collaborated with claims and underwriting teams to ensure customer issues were resolved quickly and effectively.

QA Analyst at DHL UK

August 1, 2020 - December 31, 2022

Executed functional, regression, and smoke testing for internal warehouse management and operations tracking systems. Authored detailed Jira bug reports with reproduction steps, severity ratings, and supporting screenshots/logs. Supported QMetry test management: created test cycles, mapped test cases to epics, and generated weekly QA status reports. Collaborated with operations supervisors to validate SOP-driven workflows against system behaviour. Conducted exploratory testing on newly deployed features, surfacing edge cases missed in scripted test runs. Key Achievements: Introduced a structured defect taxonomy in Jira that improved triage speed and reduced miscategorised bugs by 40%. Mentored 2 junior testers on Jira workflows and test case writing best practices.

Software Tester & Operations Support at Whiteclouds Travels & Tour Limited, Abuja

October 1, 2015 - December 31, 2019

Tested booking and CRM web applications, validating end-to-end customer workflows and data accuracy. Logged and tracked issues using Jira, working directly with developers to reproduce and resolve customer-reported defects. Helped define acceptance criteria for new feature releases in collaboration with the sales and operations team.