E-commerce & Customer Success Manager at Kirk Brown Global Investments, USA

Led ecommerce and customer success initiatives, increasing quarterly online sales revenue by 11% within 4 months through product listing optimization, targeted digital campaigns, and improved conversion strategies. Reduced average customer response time by 65%, contributing to a 14% rise in customer satisfaction and stronger repeat purchase behavior. Managed end-to-end order fulfillment with 98% order accuracy, significantly reducing complaints, refunds, and delivery escalations. Expanded product visibility and marketplace performance, driving a 32% rise in website traffic and a 27% uplift in overall conversion rates within one fiscal year. Grew the company’s social media following by 46% in 9 months through targeted content, audience interaction, and brand positioning. Maintained 98% product data accuracy across websites by promptly updating pricing, descriptions, and inventory, reducing complaints and order errors. Streamlined online operations with updated compliance documentation