I am a QA Lead/Manager with extensive experience delivering lottery and gambling software, leading cross-functional teams across multiple countries, and driving testing strategy, release management and environment maintenance. I collaborate closely with clients to translate requirements into robust test plans, build dashboards to monitor system health and deployments, and mentor teams to raise quality standards in regulated environments.

Rishi Patel

I am a QA Lead/Manager with extensive experience delivering lottery and gambling software, leading cross-functional teams across multiple countries, and driving testing strategy, release management and environment maintenance. I collaborate closely with clients to translate requirements into robust test plans, build dashboards to monitor system health and deployments, and mentor teams to raise quality standards in regulated environments.

Available to hire

I am a QA Lead/Manager with extensive experience delivering lottery and gambling software, leading cross-functional teams across multiple countries, and driving testing strategy, release management and environment maintenance.

I collaborate closely with clients to translate requirements into robust test plans, build dashboards to monitor system health and deployments, and mentor teams to raise quality standards in regulated environments.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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Language

English
Fluent

Work Experience

QA Lead (Contract) at tiQtoQ Ltd
July 1, 2023 - May 1, 2026
Led QA testing for the UK National Lottery Fourth Licence transition, supporting Allwyn’s move to new lottery systems and retail technology as part of the largest upgrade since 1994. Oversaw QA for the nationwide rollout of over 30,000 new retail point-of-sale devices and validated core lottery transactions, draw processing, prize payouts and system integrations within a highly regulated environment. Designed and developed a real-time QA dashboard to monitor system health, deployment status and software versions across multiple integrations and environments.
QA Manager (Contract) at Allwyn Lottery Solutions
June 1, 2019 - July 1, 2023
Managed QA and delivery for multiple releases with competing deadlines, orchestrating timely client deliveries. Planned and executed technical failover testing, ensuring backup reliability, and supported the delivery of live sports betting functionality into the iLottery platform. Contributed to the decommissioning process following client migration away from the Allwyn iLottery system.
QA Manager at Rotageek
August 1, 2018 - June 1, 2019
Led QA in a startup environment, implementing testing practices and automation frameworks, and managing a crowd-testing approach. Collaborated with product, development and design teams to detect issues early, reduce defect rates, and coordinate a remote team in Melbourne for smooth handovers.
QA Lead at Allwyn Lottery Solutions
August 1, 2016 - August 1, 2018
Managed QA resources across five countries, coordinating cross-functional teams to meet competing deadlines. Implemented manual and automated testing strategies across functional, automation, performance, end-to-end and customer acceptance testing for iLottery projects; provided testing leadership during migrations and release cycles.
QA Lead at Sogeti UK
July 1, 2013 - July 1, 2016
Delivered multiple projects simultaneously as engagement lead and on-site QA mentor. Executed UAT, System Integration and End-to-End testing, maintaining test status and completion reports; worked with Oracle BI and Oracle EBS, translating testing outcomes into actionable business insights.
Assistant Venue IT Manager & Service Desk Manager at Atos UK
July 1, 2012 - September 1, 2012
Summer internship as part of the London 2012 Olympics program. Ensured systems deployment in line with company policies and supported the Heathrow Service Desk with effective incident management, timely issue resolution, and proactive customer support, contributing to high customer satisfaction and streamlined IT service delivery.
QA Lead at tiQtoQ Ltd
July 1, 2023 - May 1, 2026
Key QA leadership role in the UK National Lottery Fourth Licence transition, supporting Allwyn’s move to new lottery systems and retail technology as part of the largest upgrade to the National Lottery since its launch in 1994. Led QA testing for the nationwide rollout of over 30,000 new retail point-of-sale devices across the UK National Lottery retail estate. Delivered QA across the core lottery transaction and gaming platform, validating retail sales, draw processing, prize payouts and system integrations within a highly regulated environment. Designed and developed a real-time QA dashboard to monitor system health, deployment status and software versions across multiple integrations and environments.
QA Manager at Allwyn Lottery Solutions
June 1, 2019 - July 1, 2023
Transitioned back to Allwyn LS to manage the QA and delivery for multiple releases with competing deadlines, orchestrating timely delivery to the client. Planned and executed technical failover testing, ensuring the reliability and effectiveness of backup systems and processes in the event of failures or disruptions within the technical infrastructure. Led the testing and delivery of a large-scale project implementing live sports betting functionality into the iLottery platform, ensuring high-quality and timely deployment. Supported decommissioning activities following client migrations away from the iLottery system.

Education

BSc Hons Computer Science at University of Nottingham
January 1, 2010 - January 1, 2013
iSQI Certified Agile Essentials at iSQI
January 11, 2030 - May 14, 2026
A-levels at Kingsbury High School Sixth Form
January 1, 2009 - January 1, 2010
GCSEs at Kingsbury High School
January 1, 2004 - January 1, 2009
BSc Hons Computer Science at University of Nottingham
January 1, 2010 - January 1, 2013
A-Levels at Kingsbury High School Sixth Form
January 1, 2009 - January 1, 2010
GCSEs at Kingsbury High School
January 1, 2004 - January 1, 2009

Qualifications

ISTQB ISEB Certified Tester
January 11, 2030 - May 14, 2026
iSQI Certified Agile Essentials
January 11, 2030 - May 14, 2026
ISTQB ISEB Certified Tester
January 11, 2030 - May 14, 2026
ISTQB ISEB Certified Tester
January 11, 2030 - May 14, 2026
iSQI Certified Agile Essentials
January 11, 2030 - May 14, 2026

Industry Experience

Gaming, Software & Internet, Professional Services, Media & Entertainment, Government, Financial Services