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I am a Customer Relations and Communication Specialist with over seven years of experience in international hospitality and property management. I excel at client interaction, service optimization, and brand representation in fast-paced, high-contact environments. I bring a structured understanding of communication dynamics, audience perception, and message effectiveness, with a background in coordinating operations, leading teams, and delivering exceptional guest experiences. My work blends proactive problem-solving with a collaborative approach to improve processes and sustain high service standards.…I am a Customer Relations and Communication Specialist with over seven years of experience in international hospitality and property management. I excel at client interaction, service optimization, and brand representation in fast-paced, high-contact environments. I bring a structured understanding of communication dynamics, audience perception, and message effectiveness, with a background in coordinating operations, leading teams, and delivering exceptional guest experiences. My work blends proactive problem-solving with a collaborative approach to improve processes and sustain high service standards.

Lucrezia Rossi

Project Manager, Brand Designer, Content Creator, +2

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I am a Customer Relations and Communication Specialist with over seven years of experience in international hospitality and property management. I excel at client interaction, service optimization, and brand representation in fast-paced, high-contact environments. I bring a structured understanding of communication dynamics, audience perception, and message effectiveness, with a background in coordinating operations, leading teams, and delivering exceptional guest experiences. My work blends proactive problem-solving with a collaborative approach to improve processes and sustain high service standards.…I am a Customer Relations and Communication Specialist with over seven years of experience in international hospitality and property management. I excel at client interaction, service optimization, and brand representation in fast-paced, high-contact environments. I bring a structured understanding of communication dynamics, audience perception, and message effectiveness, with a background in coordinating operations, leading teams, and delivering exceptional guest experiences. My work blends proactive problem-solving with a collaborative approach to improve processes and sustain high service standards.

Available to hire

I am a Customer Relations and Communication Specialist with over seven years of experience in international hospitality and property management. I excel at client interaction, service optimization, and brand representation in fast-paced, high-contact environments.

I bring a structured understanding of communication dynamics, audience perception, and message effectiveness, with a background in coordinating operations, leading teams, and delivering exceptional guest experiences. My work blends proactive problem-solving with a collaborative approach to improve processes and sustain high service standards.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

Italian

Fluent

English

Advanced

French

Intermediate

Work Experience

Head Waiter at Alexander The Great Beach Hotel

May 1, 2025 - February 1, 2026

Carried out regular waitress duties with added experience and autonomy, ensuring efficient and high-quality service during busy shifts; Managed table allocation, reservations, and guest flow to optimize service efficiency and customer satisfaction; Provided direct customer service, handling special requests and resolving complaints professionally; Trained and mentored new waitstaff, maintaining consistency in service quality and team performance; Coordinated with kitchen staff to ensure accurate order delivery and timely service; Monitored service quality, presentation standards, and overall guest experience; Assisted with inventory control, daily cash handling, and closing procedures.