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I am a versatile communications and operations professional with over 20 years of experience in technical support, software assistance, and event coordination. I enjoy building strong customer relationships and improving user experiences across websites and programs. I am passionate about leveraging detail-oriented project management, design, and community outreach to support organizations and people. I thrive in collaborative environments and am committed to lifelong learning and helping teams deliver great results.…I am a versatile communications and operations professional with over 20 years of experience in technical support, software assistance, and event coordination. I enjoy building strong customer relationships and improving user experiences across websites and programs. I am passionate about leveraging detail-oriented project management, design, and community outreach to support organizations and people. I thrive in collaborative environments and am committed to lifelong learning and helping teams deliver great results.

Laura Janes Grand Falls-Windsor

Web Designer, Graphic Designer, Content Creator, +2

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I am a versatile communications and operations professional with over 20 years of experience in technical support, software assistance, and event coordination. I enjoy building strong customer relationships and improving user experiences across websites and programs. I am passionate about leveraging detail-oriented project management, design, and community outreach to support organizations and people. I thrive in collaborative environments and am committed to lifelong learning and helping teams deliver great results.…I am a versatile communications and operations professional with over 20 years of experience in technical support, software assistance, and event coordination. I enjoy building strong customer relationships and improving user experiences across websites and programs. I am passionate about leveraging detail-oriented project management, design, and community outreach to support organizations and people. I thrive in collaborative environments and am committed to lifelong learning and helping teams deliver great results.

Available to hire

I am a versatile communications and operations professional with over 20 years of experience in technical support, software assistance, and event coordination. I enjoy building strong customer relationships and improving user experiences across websites and programs.

I am passionate about leveraging detail-oriented project management, design, and community outreach to support organizations and people. I thrive in collaborative environments and am committed to lifelong learning and helping teams deliver great results.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Student Business Advisor at Memorial University (MUN)

October 1, 2003 - March 1, 2020

Managed website updates and evaluations for diverse clients, enhancing user experience and support. Improved website functionality and user satisfaction through detailed analysis and feedback. Provided remote website support, ensuring seamless operations for government and business clients. Managed customer support for diverse contracts, resolving issues promptly and fostering strong relationships that lead to repeat business.

Volunteer at YMCA/Y2C

February 1, 2018 - Present

Helped design posters for social media after-school program, supported wellness Wednesdays, and packed and delivered hundreds of food hampers during COVID and afterwards.