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I am an enterprise technical account and success professional focused on improving platform health, adoption, and long-term retention, and I build strong executive relationships to translate technical insights into clear business outcomes that drive better decisions and customer value. I am known for aligning cross-functional teams to reduce friction and accelerate time-to-value, maintaining a customer-obsessed approach and a consistent focus on delivering an improved overall customer experience.…I am an enterprise technical account and success professional focused on improving platform health, adoption, and long-term retention, and I build strong executive relationships to translate technical insights into clear business outcomes that drive better decisions and customer value. I am known for aligning cross-functional teams to reduce friction and accelerate time-to-value, maintaining a customer-obsessed approach and a consistent focus on delivering an improved overall customer experience.

Ruben Stein Maci

Project Manager, Content Producer, Content Strategist, +2

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I am an enterprise technical account and success professional focused on improving platform health, adoption, and long-term retention, and I build strong executive relationships to translate technical insights into clear business outcomes that drive better decisions and customer value. I am known for aligning cross-functional teams to reduce friction and accelerate time-to-value, maintaining a customer-obsessed approach and a consistent focus on delivering an improved overall customer experience.…I am an enterprise technical account and success professional focused on improving platform health, adoption, and long-term retention, and I build strong executive relationships to translate technical insights into clear business outcomes that drive better decisions and customer value. I am known for aligning cross-functional teams to reduce friction and accelerate time-to-value, maintaining a customer-obsessed approach and a consistent focus on delivering an improved overall customer experience.

Available to hire

I am an enterprise technical account and success professional focused on improving platform health, adoption, and long-term retention, and I build strong executive relationships to translate technical insights into clear business outcomes that drive better decisions and customer value. I am known for aligning cross-functional teams to reduce friction and accelerate time-to-value, maintaining a customer-obsessed approach and a consistent focus on delivering an improved overall customer experience.

Skills

Microsoft Office

CRM

Data Visualization

Experience Level

Microsoft Office

Expert

CRM

Expert

Data Visualization

Intermediate

Work Experience

Technical Account Specialist at Rapid7

January 1, 2024 - Present

Deliver white-glove technical support and onboarding for a global MSP customer base; lead onboarding and communications; engineer RMM integrations using custom scripts; manage high-severity escalations and meet 110% SLA; collaborate with Sales, Operations and Leadership to drive customer success; align platform health with executive goals and demonstrate measurable ROI.

Product Solutions Engineer at CyberFox

January 1, 2023 - January 1, 2024

Blend technical account management and sales engineering to drive platform health and long-term value; orchestrate QBRs and EBRs to align platform performance with business goals and measurable ROI; onboard, implement, and support major customer accounts; work with stakeholders to refine remediation workflows and platform utilization; collaborate cross-functionally with Sales and Operations.

January 1, 2016 - January 1, 2018