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Hi, I'm DJAHAFI KHALIFA, a trilingual Customer Support Specialist fluent in Arabic, French, and English. I have experience in high-volume international environments, including Auto Europe Portugal, where I managed complex customer inquiries and maintained high satisfaction under pressure. My background spans logistics coordination and operations management, with a proven ability to handle 60–80 calls per day and coordinate remote work across time zones. I also evaluate language quality, tone, and clarity across French, English, and Arabic communications, with strong attention to linguistic accuracy and cultural nuance. I'm adaptable, performance-driven, and comfortable in client-facing roles, ready to contribute to a dynamic team.…Hi, I'm DJAHAFI KHALIFA, a trilingual Customer Support Specialist fluent in Arabic, French, and English. I have experience in high-volume international environments, including Auto Europe Portugal, where I managed complex customer inquiries and maintained high satisfaction under pressure. My background spans logistics coordination and operations management, with a proven ability to handle 60–80 calls per day and coordinate remote work across time zones. I also evaluate language quality, tone, and clarity across French, English, and Arabic communications, with strong attention to linguistic accuracy and cultural nuance. I'm adaptable, performance-driven, and comfortable in client-facing roles, ready to contribute to a dynamic team.

DJAHAFI KHALIFA

Project Manager, Video Editor, Graphic Designer, +2

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Hi, I'm DJAHAFI KHALIFA, a trilingual Customer Support Specialist fluent in Arabic, French, and English. I have experience in high-volume international environments, including Auto Europe Portugal, where I managed complex customer inquiries and maintained high satisfaction under pressure. My background spans logistics coordination and operations management, with a proven ability to handle 60–80 calls per day and coordinate remote work across time zones. I also evaluate language quality, tone, and clarity across French, English, and Arabic communications, with strong attention to linguistic accuracy and cultural nuance. I'm adaptable, performance-driven, and comfortable in client-facing roles, ready to contribute to a dynamic team.…Hi, I'm DJAHAFI KHALIFA, a trilingual Customer Support Specialist fluent in Arabic, French, and English. I have experience in high-volume international environments, including Auto Europe Portugal, where I managed complex customer inquiries and maintained high satisfaction under pressure. My background spans logistics coordination and operations management, with a proven ability to handle 60–80 calls per day and coordinate remote work across time zones. I also evaluate language quality, tone, and clarity across French, English, and Arabic communications, with strong attention to linguistic accuracy and cultural nuance. I'm adaptable, performance-driven, and comfortable in client-facing roles, ready to contribute to a dynamic team.

Available to hire

Hi, I’m DJAHAFI KHALIFA, a trilingual Customer Support Specialist fluent in Arabic, French, and English. I have experience in high-volume international environments, including Auto Europe Portugal, where I managed complex customer inquiries and maintained high satisfaction under pressure. My background spans logistics coordination and operations management, with a proven ability to handle 60–80 calls per day and coordinate remote work across time zones.

I also evaluate language quality, tone, and clarity across French, English, and Arabic communications, with strong attention to linguistic accuracy and cultural nuance. I’m adaptable, performance-driven, and comfortable in client-facing roles, ready to contribute to a dynamic team.

Skills

Copywriting

Experience Level

Copywriting

Expert

Language

Arabic

Fluent

French

Fluent

English

Fluent

Work Experience

Call Center Agent at Auto Europe Portugal

May 1, 2025 - September 1, 2025

Evaluated and responded to customer inquiries in French and English, ensuring clarity, accuracy, and culturally appropriate communication. Handled 60 –80 inbound calls daily in French and English for international clients. Assisted customers with bookings, modifications, complaints, and incident reports. Maintained strong customer satisfaction through effective communication and problem resolution. Consistently met performance targets in a fast-paced, high-volume environment. Contract ended due to internal restructuring (performance-based recommendation provided).

Operations Coordinator at COURSIER FR

January 1, 2021 - January 1, 2025

Coordinated daily operations for a fleet of 40+ drivers, ensuring timely deliveries and service efficiency. Acted as the primary communication point between drivers and clients. Managed real-time issue resolution, route adjustments, and operational problem-solving. Improved workflow coordination through proactive communication and structured oversight. Promoted internally based on reliability, leadership, and operational performance.

Dispatcher (Amazon Operations) at COURSIER FR

January 1, 2019 - January 1, 2021

Supervised route planning and performance for 40+ daily deliveries. Maintained continuous communication with drivers to manage delays and unexpected incidents. Operated in a high-pressure logistics environment requiring rapid decision-making. Ensured operational continuity and adherence to service timelines.

Receptionist at Hotel F1

January 1, 2017 - January 1, 2019

Managed daily check-in and check-out flow for 40+ guests. Assisted international tourists in English and French. Handled reservations and guest inquiries while maintaining high service standards. Ensured a high level of guest satisfaction in a multicultural environment.