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Hi, I'm Mariah Cabrera Mérida, a versatile professional with experience in insurance administration, customer support, cybersecurity, education, and transportation. I thrive in fast-paced environments, manage multiple priorities, and consistently deliver accurate work while helping clients feel supported. I’m fluent in English and Spanish, comfortable working remotely across time zones, and passionate about turning complex information into clear, actionable guidance for customers and teammates alike.…Hi, I'm Mariah Cabrera Mérida, a versatile professional with experience in insurance administration, customer support, cybersecurity, education, and transportation. I thrive in fast-paced environments, manage multiple priorities, and consistently deliver accurate work while helping clients feel supported. I’m fluent in English and Spanish, comfortable working remotely across time zones, and passionate about turning complex information into clear, actionable guidance for customers and teammates alike.

Mariah Cabrera Mérida

Content Creator, Copywriter, Content Strategist, +2

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Hi, I'm Mariah Cabrera Mérida, a versatile professional with experience in insurance administration, customer support, cybersecurity, education, and transportation. I thrive in fast-paced environments, manage multiple priorities, and consistently deliver accurate work while helping clients feel supported. I’m fluent in English and Spanish, comfortable working remotely across time zones, and passionate about turning complex information into clear, actionable guidance for customers and teammates alike.…Hi, I'm Mariah Cabrera Mérida, a versatile professional with experience in insurance administration, customer support, cybersecurity, education, and transportation. I thrive in fast-paced environments, manage multiple priorities, and consistently deliver accurate work while helping clients feel supported. I’m fluent in English and Spanish, comfortable working remotely across time zones, and passionate about turning complex information into clear, actionable guidance for customers and teammates alike.

Available to hire

Hi, I’m Mariah Cabrera Mérida, a versatile professional with experience in insurance administration, customer support, cybersecurity, education, and transportation. I thrive in fast-paced environments, manage multiple priorities, and consistently deliver accurate work while helping clients feel supported.

I’m fluent in English and Spanish, comfortable working remotely across time zones, and passionate about turning complex information into clear, actionable guidance for customers and teammates alike.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Spanish; Castilian

Advanced

Work Experience

Customer Service Representative at GAINSCO

January 1, 2023 - January 1, 2024

Provided exceptional customer support through polite, empathetic, and informative phone interactions in a high-volume inbound call center environment. Supplied account information to customers, including inquiries related to billing, payoffs, SR-22 filings, and insurance documents. Conducted research to accurately resolve customer inquiries and provide timely responses. Collaborated cross-departmentally to resolve customer requests, including handling escalated issues. Demonstrated patience, empathy, and professionalism during all customer interactions. Navigated multiple computer systems efficiently to locate relevant data and clearly communicate information to customers. Utilized strong computer skills, including Microsoft Word, Excel, and AS400 systems. Delivered timely and accurate information in a fast-paced work environment. Applied critical thinking, strong problem-solving skills, mathematical aptitude, and sound judgment when processing endorsements.

Customer Service at State Farm

January 1, 2019 - January 1, 2020

Identified and maximized sales opportunities by promoting products such as Drive Safe & Save. Increased customer retention by offering alternative solutions, including facilitating agent changes instead of policy cancellations. Delivered prompt, accurate, and friendly customer service, resulting in high levels of client satisfaction and retention. Demonstrated excellent written, verbal, and active listening communication skills. De-escalated customer concerns and resolved account issues independently, minimizing the need for escalation support. Maintained one of the fastest call wrap-up times on the team while ensuring accuracy and quality. Applied proactive problem-solving and critical-thinking skills to resolve customer concerns efficiently. Assisted customers with processing credit card and electronic payments accurately and securely.

Cyber Security Agent at NortonLifeLock, Inc.

January 1, 2022 - January 1, 2023

Maintained professionalism and a positive demeanor during all customer interactions. Demonstrated strong knowledge of products, services, and industry practices to resolve issues independently without escalation. Delivered high-quality service that exceeded member expectations and contributed to improved member satisfaction. Showed empathy, compassion, and professionalism while assisting members with a wide range of concerns. Utilized active listening skills to fully understand member needs and provide effective solutions. Navigated multiple systems efficiently to resolve Norton and LifeLock product and service inquiries. Addressed member conflicts and dissatisfaction promptly to maintain loyalty and retention. Communicated clearly and effectively through both written and verbal channels. Managed multiple tasks and systems simultaneously to support efficient problem resolution.

Uber Driver at Uber

January 1, 2020 - January 1, 2025

Communicated effectively with passengers while transporting them safely to and from destinations, ensuring a positive customer experience. Maintained vehicle cleanliness and excellent operating condition while consistently providing high-quality customer service and resolving passenger concerns. Assisted with loading and unloading items, identified the most efficient and fastest routes, and remained calm and professional in high-pressure situations. Utilized GPS navigation to follow directions accurately, calculated fares, and completed required administrative tasks. Achieved and maintained a consistent 5-star Uber rider rating through dependable and courteous service.

Teacher at The Octopus Garden Preschool

January 1, 2019 - January 1, 2020

Adapted lesson plans to meet the individual learning needs of all students. Ensured the safety and well-being of each child in the classroom, on the playground, and in common areas. Maintained organized records and documentation to track each student’s progress and development. Took daily responsibility for the organization, appearance, décor, and cleanliness of the classroom environment. Encouraged children’s development in areas such as self-confidence, problem-solving, and social skills.

Account Manager at Associations Insurance

January 1, 2024 - January 1, 2025

Managed 50+ accounts, coordinated with carriers, and prepared accurate policy documentation to support quoting, marketing submissions, and renewals. Responded to coverage inquiries, reviewed endorsements for accuracy, and ensured timely processing of transactions in a fast-paced environment while maintaining high client satisfaction.

Cyber Security Agent at NortonLifeLock

January 1, 2022 - January 1, 2023

Delivered knowledgeable, empathetic support for Norton and LifeLock products, resolved issues without escalation, navigated multiple systems, and maintained customer loyalty through clear communication and proactive problem-solving.