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I'm a motivated and adaptable professional with a solid background in customer service, personal caregiving, and digital content creation. I excel at managing high volumes of customer interactions, delivering personalized support, and maintaining brand voice across platforms. I completed Caregiving Training for Non-Healthcare Providers (Level 1 & 2). I'm tech-savvy and eager to grow. I'm energetic, empathetic, and collaborative, always ready to contribute to a team. I enjoy creating engaging short-form video content and helping brands connect with audiences through thoughtful service and storytelling.…I'm a motivated and adaptable professional with a solid background in customer service, personal caregiving, and digital content creation. I excel at managing high volumes of customer interactions, delivering personalized support, and maintaining brand voice across platforms. I completed Caregiving Training for Non-Healthcare Providers (Level 1 & 2). I'm tech-savvy and eager to grow. I'm energetic, empathetic, and collaborative, always ready to contribute to a team. I enjoy creating engaging short-form video content and helping brands connect with audiences through thoughtful service and storytelling.

Shadi Abu-Taleb

Video Editor, Filmmaker, Content Creator, +2

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I'm a motivated and adaptable professional with a solid background in customer service, personal caregiving, and digital content creation. I excel at managing high volumes of customer interactions, delivering personalized support, and maintaining brand voice across platforms. I completed Caregiving Training for Non-Healthcare Providers (Level 1 & 2). I'm tech-savvy and eager to grow. I'm energetic, empathetic, and collaborative, always ready to contribute to a team. I enjoy creating engaging short-form video content and helping brands connect with audiences through thoughtful service and storytelling.…I'm a motivated and adaptable professional with a solid background in customer service, personal caregiving, and digital content creation. I excel at managing high volumes of customer interactions, delivering personalized support, and maintaining brand voice across platforms. I completed Caregiving Training for Non-Healthcare Providers (Level 1 & 2). I'm tech-savvy and eager to grow. I'm energetic, empathetic, and collaborative, always ready to contribute to a team. I enjoy creating engaging short-form video content and helping brands connect with audiences through thoughtful service and storytelling.

Available to hire

I’m a motivated and adaptable professional with a solid background in customer service, personal caregiving, and digital content creation. I excel at managing high volumes of customer interactions, delivering personalized support, and maintaining brand voice across platforms. I completed Caregiving Training for Non-Healthcare Providers (Level 1 & 2). I’m tech-savvy and eager to grow.

I’m energetic, empathetic, and collaborative, always ready to contribute to a team. I enjoy creating engaging short-form video content and helping brands connect with audiences through thoughtful service and storytelling.

Skills

Adobe Premiere Pro

Adobe After Effects

DaVinci Resolve Studio

Adobe Photoshop

CapCut

Experience Level

Adobe Premiere Pro

Expert

Adobe After Effects

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

Work Experience

Social Media Customer Service Representative (TEAM-LEAD) at Extensya

July 1, 2023 - May 1, 2024

Handled customer service via Instagram, Facebook, and Twitter, responding to inquiries and resolving issues to ensure client satisfaction. Collaborated with internal teams to resolve technical or product-related concerns. Maintained a positive brand voice across interactions and assisted in reporting social media trends to improve service strategy.

Customer Service Representative at WUDUH

January 1, 2025 - Present

Customer-focused financial services professional with experience handling client accounts, resolving inquiries, and ensuring accurate financial processing. Managed customer records, tickets, and service documentation, reducing complaint resolution time through efficient case management while maintaining high satisfaction ratings.

Cashier & Barista at Krispy Kreme

August 1, 2022 - January 1, 2023

Processed payments accurately and operated the POS system under high-pressure hours. Delivered friendly service while assisting with orders and product recommendations. Ensured a clean, welcoming environment and helped train new employees. Resolved customer complaints promptly, turning negative experiences into positive ones.

Personal Caregiver (Non-Medical)

March 1, 2023 - July 1, 2023

Supported clients in daily tasks like meal prep, hygiene, and mobility assistance. Offered emotional companionship and monitored client comfort and well-being. Ensured a safe and respectful environment while fostering strong interpersonal connections.

Freelance Video Editor at Self-Employed / Freelance

January 1, 2021 - Present

Assisted small local businesses with online order handling, DMs, and customer complaints via Instagram. Provided basic troubleshooting and order tracking assistance. Helped build trust with audiences through fast response times and helpful service.