Available to hire
I am a dedicated creative professional with a passion for research, editing, and pop-cultural communication. I strive for clear, precise language and thoughtful storytelling in every project.
I have experience in customer service, game coaching, and design, and I enjoy solving problems and helping others through technology and media. I thrive in fast-paced environments and take pride in delivering quality work and strong interpersonal communication.
Work Experience
Emergency Roadside Assistance Customer Service at Auto Club Group (AAA)
February 1, 2022 - October 1, 2022Remained professional and patient when addressing negative customer feedback. Answered customer’s questions and addressed problems via phone. Received inbound calls and dispatched emergency service for Auto Club Group members. Accurately spotted customers and dispatched emergency roadside drivers to designated locations. Demonstrated ability to work efficiently while maintaining quality; proficient in handling in-person and phone-based client support.
Game Coach Manager at Nitro Mobile Video Gaming
July 1, 2017 - November 1, 2025Assisted customers with booking and scheduling. Monitored the upkeep of various technological devices and peripherals. Acquired knowledge of video games and video game consoles to better serve players.
Education
Digital Marketing Degree at Udacity
January 11, 2030 - August 1, 2024High School Diploma at Georgia Cyber Academy
January 11, 2030 - March 1, 2020Video and Graphic Design Diploma at Atlanta Technical College
January 11, 2030 - March 1, 2023Qualifications
Industry Experience
Gaming, Media & Entertainment, Software & Internet, Professional Services, Retail
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