Available to hire
Hi, I’m Kiana, an authentic storyteller and content creator who loves building online communities. I specialize in short-form video, social media management, and shaping brand voice across Instagram, TikTok, YouTube, and more. I connect with audiences through real, relatable content that resonates and drives engagement.
I’m skilled at juggling multiple projects with a people-first mindset, turning ideas into practical, measurable content strategies—from concept to published post and performance analysis. I thrive in collaborative environments where creativity meets strategy and impact.
Experience Level
Work Experience
Social Media & Account Manager at Puente Creative Studios
March 1, 2025 - PresentManage social media strategy and content across multiple client accounts including Anesis Therapy, CEO Myra McNair and Lighthouse Church. Create short-form video concepts, storytelling content and multi-post series tailored to each brand's audience and voice. Lead community management across platforms, respond to comments and DMs in a timely, brand-aligned voice. Develop and maintain monthly content calendars ensuring consistent posting cadence and brand consistency. Navigate bilingual community management and culturally sensitive engagement for diverse client audiences. Analyze performance and deliver monthly reports with insights to guide content direction.
Cake Decorator at Whole Foods Market
November 1, 2022 - PresentDelivered high-quality, detail-oriented cake designs in a fast-paced, customer-facing environment. Translated customer requests into customized designs ensuring satisfaction and brand consistency. Managed multiple orders and deadlines simultaneously while maintaining accuracy and quality.
Personal Shopper at Amazon (Whole Foods / Amazon Fresh)
August 1, 2019 - February 1, 2021Managed high-volume order fulfillment under strict time constraints. Communicated with customers in real time to resolve issues and maintain satisfaction.
Central Operations Associate at Amazon
August 1, 2018 - April 1, 2019Coordinated logistics for 2,500+ daily orders ensuring timely and accurate delivery. Communicated with multiple stakeholders to resolve real-time operational challenges.
Key Lead at Snap Kitchen
February 1, 2017 - September 1, 2017Led daily store operations and supported team workflow in a customer-focused environment.
Hostess at Lou Malnati's Pizzeria
September 1, 2014 - May 1, 2017Managed guest experience, seating coordination and front-of-house communication. Supported high-volume service with strong organization and multitasking skills.
Education
Bachelor's Degree in Contemporary Urban & Popular Music at Columbia College Chicago
January 11, 2030 - January 1, 2017Qualifications
Industry Experience
Media & Entertainment, Retail, Professional Services
Experience Level
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