I am a self-motivated, resilient, and collaborative professional with strong interpersonal and organizational skills. I thrive in fast-paced environments and enjoy building genuine connections that move conversations and goals forward. My diverse background in sales, education, and research demonstrates my adaptability and commitment to delivering results. I am confident communicating with a range of stakeholders, managing multiple priorities, and contributing creatively to business growth.

Courtney Rhead

I am a self-motivated, resilient, and collaborative professional with strong interpersonal and organizational skills. I thrive in fast-paced environments and enjoy building genuine connections that move conversations and goals forward. My diverse background in sales, education, and research demonstrates my adaptability and commitment to delivering results. I am confident communicating with a range of stakeholders, managing multiple priorities, and contributing creatively to business growth.

Available to hire

I am a self-motivated, resilient, and collaborative professional with strong interpersonal and organizational skills. I thrive in fast-paced environments and enjoy building genuine connections that move conversations and goals forward.

My diverse background in sales, education, and research demonstrates my adaptability and commitment to delivering results. I am confident communicating with a range of stakeholders, managing multiple priorities, and contributing creatively to business growth.

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Experience Level

Expert
Intermediate
Intermediate

Work Experience

Social Media Manager/Appointment Setter at Freelance
October 1, 2024 - Present
Client outreach and managing warm leads; Qualifying prospects and booking sales calls; Social media strategy; Brand identity & aesthetics; Graphic design & content creation; Audience engagement & growth.
Cold Calling/Telesales Appointment Setter at Kittle Visual Marketing
September 1, 2025 - Present
Cold calling/Telesales; Lead generation; Email and direct messaging setting.
Remote Sales Advisor at The Great Outfloors Ltd
August 1, 2023 - November 1, 2024
Independently handled cold and warm leads, managing the full sales cycle. Scheduled calls, closed deals, and conducted client feedback surveys. Balanced administrative duties including invoices, call handling, and email correspondence. Prioritised leads based on urgency, improving conversion rates and client satisfaction.
Assignment Marker – A-Level & BTEC (Freelance) at Walsall College
April 1, 2023 - Present
Assessed student work in Criminology, Psychology, Law, and Business. Delivered detailed, constructive feedback aligned with UK awarding body standards. Managed caseloads efficiently to meet tight marking deadlines.
Learning Mentor (Specialist Needs) at Walsall College
September 1, 2022 - April 1, 2023
Supported students with disabilities and learning challenges across educational settings. Applied de-escalation strategies in high-pressure situations. Promoted inclusive learning through tailored one-to-one and group support.
Research Assistant (Cyber Psychology) at University of Wolverhampton
January 1, 2022 - May 1, 2022
Collaborated on Cyber Psychology research projects with Dr Manpal Bhogal. Conducted data analysis, literature reviews, participant recruitment, and academic writing. Used SPSS and other tools for statistical analysis.
Cash Office Clerk & Retail Assistant at Primark
April 1, 2015 - August 1, 2021
Managed store cash handling, reconciliations, and administration. Provided front-line customer service and managed team performance as a floor supervisor. Resolved complaints and contributed to daily store operations.
Host & Glass Collector at Be at One Birmingham
April 1, 2024 - Present
Seasonal Work (Events and Occasions): Host & Glass Collector.
Event Promoter at Revolución de Cuba Birmingham
November 1, 2024 - November 1, 2024
Event promoter.
Waitress at The Village Hotel Walsall
February 1, 2018 - February 1, 2018
Seasonal work.
Product Promoter at Gosh Promotions
June 1, 2015 - June 1, 2015
Seasonal work.

Education

BCS Hons Psychology 1st Class Degree at The University of Wolverhampton
January 1, 2017 - January 1, 2020
Level 3 Business & Management – DDD at Walsall College
January 1, 2014 - January 1, 2017
Level 3 Sport – Pass at Walsall College
January 1, 2014 - January 1, 2017
GCSEs – 8 A–C including English, Maths & Science at Grace Academy, Darlaston
January 1, 2009 - January 1, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Retail, Media & Entertainment, Professional Services, Software & Internet