Available to hire
I am a technology professional with 15+ years of experience spanning startups to Fortune 500 enterprises. I specialize in QA engineering, systems integration, and software solution delivery.
I leverage Claude Code to build AI-powered testing skills that optimize test plans, strategy, and coverage — driving measurable improvements in software quality. I am a Certified ScrumMaster with a strong record of cross-functional collaboration and client-focused technical execution.
Language
English
Fluent
Work Experience
Senior QA Engineer at Rocket Partners (Circle K – Lift Platform)
January 1, 2019 - PresentOwn end-to-end system integrity for the Lift retail loyalty platform — a flagship marketing initiative for Circle K across North America and Europe. Lead functional testing, regression, and new feature validation for a high-traffic, multi-tenant SaaS platform serving thousands of retail locations. Partner with development and product teams to identify and resolve defects early in the SDLC, reducing production incidents. Document and maintain test plans, test cases, and traceability matrices aligned with sprint and release cycles. Champion quality best practices across engineering teams, contributing to faster, more reliable product releases. Leveraged Claude Code to develop AI-powered skills that optimize test plans, testing strategy, and coverage analysis — directly improving the quality of software delivered to clients.
Product Support Engineer at Circle K
June 1, 2017 - May 1, 2018Served as subject matter expert during Circle K's acquisition of the Lift Retail loyalty platform. Managed product transition, enterprise system upgrades, and POS/loyalty integration across a large retail footprint. Acted as technical bridge between legacy Lift team and Circle K engineering, ensuring continuity of service.
Product Support Engineer at VeriFone
March 1, 2013 - June 1, 2017Provided tier-2/3 technical support, taking ownership of escalated issues and coordinating with development for root cause resolution. Diagnosed and resolved complex hardware/software issues across VeriFone's payment technology product suite. Collaborated with manufacturing partners to drive product enhancements and reduce recurring defect rates. Documented troubleshooting procedures and resolution playbooks, improving team efficiency and knowledge transfer.
Implementation / Sales Engineer at Proximus Mobility
January 1, 2012 - February 1, 2013Led implementation and ongoing support for a proximity marketing platform delivering location-based content at point-of-influence. Served as technical adviser to the sales and development teams, aligning customer requirements with product capabilities. Designed and delivered product demos and training sessions for enterprise clients. Managed client technical evaluation processes and provided pre-sales engineering support. Contributed to alpha/beta testing and authored user stories and use cases to guide product development.
Lead Customer Operations Coordinator at LIFT Retail Marketing Technology
January 1, 2011 - November 1, 2011Orchestrated content creation and delivery for customer marketing plans executed on the Lift platform — never missed a deadline. Managed inbound technical support, training, and issue resolution with a high-touch, organized approach. Configured hardware and software for field install teams across diverse store environments. Partnered with the development team as a systems analyst to drive platform performance improvements and new enhancements. Trained new staff to scale operational capacity as the platform grew.
Education
Qualifications
Certified ScrumMaster
January 11, 2030 - May 19, 2026Certified ScrumMaster® (CSM)
January 11, 2030 - May 19, 2026Industry Experience
Retail, Software & Internet, Professional Services
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