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Hi, I’m Azia Mitrovic, a detail-oriented reconciliation and operations professional with a background in financial services and customer support. I excel at turning complex data into clear insights, streamlining reconciliation workflows, and ensuring accurate funding and reporting. I thrive in collaborative environments and enjoy building processes that reduce risk while improving the customer experience. I have hands-on experience handling payments, fraud prevention, and cross-functional coordination across fintech and retail. I’m eager to apply my analytical mindset and strong communication skills to drive efficiency and growth in a dynamic organization.…Hi, I’m Azia Mitrovic, a detail-oriented reconciliation and operations professional with a background in financial services and customer support. I excel at turning complex data into clear insights, streamlining reconciliation workflows, and ensuring accurate funding and reporting. I thrive in collaborative environments and enjoy building processes that reduce risk while improving the customer experience. I have hands-on experience handling payments, fraud prevention, and cross-functional coordination across fintech and retail. I’m eager to apply my analytical mindset and strong communication skills to drive efficiency and growth in a dynamic organization.

Azia Mitrovic

Data Analyst, Project Manager, Social Media Manager, +2

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Hi, I’m Azia Mitrovic, a detail-oriented reconciliation and operations professional with a background in financial services and customer support. I excel at turning complex data into clear insights, streamlining reconciliation workflows, and ensuring accurate funding and reporting. I thrive in collaborative environments and enjoy building processes that reduce risk while improving the customer experience. I have hands-on experience handling payments, fraud prevention, and cross-functional coordination across fintech and retail. I’m eager to apply my analytical mindset and strong communication skills to drive efficiency and growth in a dynamic organization.…Hi, I’m Azia Mitrovic, a detail-oriented reconciliation and operations professional with a background in financial services and customer support. I excel at turning complex data into clear insights, streamlining reconciliation workflows, and ensuring accurate funding and reporting. I thrive in collaborative environments and enjoy building processes that reduce risk while improving the customer experience. I have hands-on experience handling payments, fraud prevention, and cross-functional coordination across fintech and retail. I’m eager to apply my analytical mindset and strong communication skills to drive efficiency and growth in a dynamic organization.

Available to hire

Hi, I’m Azia Mitrovic, a detail-oriented reconciliation and operations professional with a background in financial services and customer support. I excel at turning complex data into clear insights, streamlining reconciliation workflows, and ensuring accurate funding and reporting. I thrive in collaborative environments and enjoy building processes that reduce risk while improving the customer experience.

I have hands-on experience handling payments, fraud prevention, and cross-functional coordination across fintech and retail. I’m eager to apply my analytical mindset and strong communication skills to drive efficiency and growth in a dynamic organization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Greek, Modern

Fluent

English

Advanced

Serbian

Advanced

Russian

Beginner

Work Experience

Reconciliation Officer at HF Markets Forex

January 1, 2024 - Present

Manage and monitor daily reconciliation processes using the TMS system to ensure accurate tracking of all client deposits and withdrawals. Advise the back office on reconciliation matters, providing expert guidance to resolve discrepancies efficiently. Liaise with payment providers to ensure timely funding of client accounts and seamless processing of transactions. Prepare and maintain detailed financial reports in Excel, analyzing data to identify trends, inconsistencies, and areas for improvement. Perform detailed analysis to identify and rectify any inconsistencies in financial records, ensuring compliance with company policies and regulatory requirements. Collaborate with cross-functional teams to improve reconciliation workflows and enhance overall operational efficiency.

Customer Support Representative UK (Calls, Chats, Social Media) at Klarna Bank (Foundever)

January 1, 2022 - January 1, 2024

Provided empathetic support to customers facing financial challenges. Collaborated with internal teams to implement preventive measures against financial hardships. Effectively identified fraud cases, collaborated with internal teams to reduce fraud incidents. Implemented fraud prevention strategies and educated customers on safeguarding financial information. Assisted customers with app-related issues, maintaining high satisfaction levels. Handled inquiries on payments, billing, and transactions, ensuring timely resolutions. Managed chargeback inquiries and resolutions, minimizing financial impact and maintaining customer satisfaction. Implemented proactive measures to streamline payment processes and enhance customer experience. Resolved customer complaints on products, collaborating with store managers for seamless resolutions.

Manager and Trainer at Hans&Gretel and Bubble House (Hans&Gretel Franchise)

January 1, 2018 - January 1, 2022

Effective organizational and multitasking abilities, coupled with the capacity to excel in a high-speed work environment. Active listening and effective communication skills. Attentiveness and patience with customers and coworkers. Organizing the group, scheduling tasks for the coworkers and arranging meetings. Resolved complaints promptly and professionally.