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Hi, I'm James Onaka, a customer-focused professional with over four years of experience in retail, administration, and operational support roles. I'm skilled at delivering high-quality service, analyzing performance data, and supporting process improvements. I enjoy using digital tools and automation to boost customer experience and operational efficiency. I'm looking for a new role where I can contribute to customer satisfaction and business growth, collaborate with teams, and continue learning and growing in a dynamic environment.…Hi, I'm James Onaka, a customer-focused professional with over four years of experience in retail, administration, and operational support roles. I'm skilled at delivering high-quality service, analyzing performance data, and supporting process improvements. I enjoy using digital tools and automation to boost customer experience and operational efficiency. I'm looking for a new role where I can contribute to customer satisfaction and business growth, collaborate with teams, and continue learning and growing in a dynamic environment.

James Onaka

Assistant Producer, Production Assistant, Content Producer, +2

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Hi, I'm James Onaka, a customer-focused professional with over four years of experience in retail, administration, and operational support roles. I'm skilled at delivering high-quality service, analyzing performance data, and supporting process improvements. I enjoy using digital tools and automation to boost customer experience and operational efficiency. I'm looking for a new role where I can contribute to customer satisfaction and business growth, collaborate with teams, and continue learning and growing in a dynamic environment.…Hi, I'm James Onaka, a customer-focused professional with over four years of experience in retail, administration, and operational support roles. I'm skilled at delivering high-quality service, analyzing performance data, and supporting process improvements. I enjoy using digital tools and automation to boost customer experience and operational efficiency. I'm looking for a new role where I can contribute to customer satisfaction and business growth, collaborate with teams, and continue learning and growing in a dynamic environment.

Available to hire

Hi, I’m James Onaka, a customer-focused professional with over four years of experience in retail, administration, and operational support roles. I’m skilled at delivering high-quality service, analyzing performance data, and supporting process improvements. I enjoy using digital tools and automation to boost customer experience and operational efficiency.

I’m looking for a new role where I can contribute to customer satisfaction and business growth, collaborate with teams, and continue learning and growing in a dynamic environment.

Skills

Microsoft Office

Microsoft Excel

Experience Level

Microsoft Office

Expert

Microsoft Excel

Intermediate

Language

English

Fluent

Work Experience

Sales Assistant at MIDD Mobiles

August 1, 2023 - December 1, 2025

Took physical and online transactions for daily sales; Assisted customers with setting up new phones; Reported which products sold most and provided feedback to store managers.

Production Assistant at Screen Yorkshire

March 1, 2023 - July 1, 2023

Supported production teams across pre- and post-production stages; Managed schedules and logistics for shoots, ensuring smooth operations; Developed organizational and diary management skills.

Administrative Assistant at Number One Riverside Library

January 1, 2022 - January 1, 2023

Created new letters and flyers using Excel and Canva to support jobseekers; Collaborated on sourcing employment opportunities and marketing materials; Gained experience in project coordination and customer engagement.

Accounts Assistant at MIDD Mobiles

June 1, 2021 - January 1, 2022

Provided face-to-face customer service and product recommendations; Conducted sales forecasting and market analysis to drive performance; Handled customer queries and supported retail operations.

Regional Operations Support at Telefónica UK (O2)

June 1, 2020 - June 1, 2021

Analyzed store-level data to identify trends and inform strategy; Presented insights to stakeholders and contributed to product development; Focused on improving customer relationships and service delivery.