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I'm Felicia Amanda Delita, a results-driven professional with hands-on experience in consumer care, CRM, and cross-functional collaboration across APAC markets. I thrive on turning data and insights into practical improvements that enhance customer experiences. I love coordinating with quality teams, factories, and agencies to drive process improvements, training, and stakeholder alignment. I'm passionate about turning creative ideas into tangible outcomes and supporting brands to deliver exceptional service across channels.…I'm Felicia Amanda Delita, a results-driven professional with hands-on experience in consumer care, CRM, and cross-functional collaboration across APAC markets. I thrive on turning data and insights into practical improvements that enhance customer experiences. I love coordinating with quality teams, factories, and agencies to drive process improvements, training, and stakeholder alignment. I'm passionate about turning creative ideas into tangible outcomes and supporting brands to deliver exceptional service across channels.

Felicia Amanda Delita

Project Manager, Copywriter, Content Designer, +2

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I'm Felicia Amanda Delita, a results-driven professional with hands-on experience in consumer care, CRM, and cross-functional collaboration across APAC markets. I thrive on turning data and insights into practical improvements that enhance customer experiences. I love coordinating with quality teams, factories, and agencies to drive process improvements, training, and stakeholder alignment. I'm passionate about turning creative ideas into tangible outcomes and supporting brands to deliver exceptional service across channels.…I'm Felicia Amanda Delita, a results-driven professional with hands-on experience in consumer care, CRM, and cross-functional collaboration across APAC markets. I thrive on turning data and insights into practical improvements that enhance customer experiences. I love coordinating with quality teams, factories, and agencies to drive process improvements, training, and stakeholder alignment. I'm passionate about turning creative ideas into tangible outcomes and supporting brands to deliver exceptional service across channels.

Available to hire

I’m Felicia Amanda Delita, a results-driven professional with hands-on experience in consumer care, CRM, and cross-functional collaboration across APAC markets. I thrive on turning data and insights into practical improvements that enhance customer experiences.

I love coordinating with quality teams, factories, and agencies to drive process improvements, training, and stakeholder alignment. I’m passionate about turning creative ideas into tangible outcomes and supporting brands to deliver exceptional service across channels.

Skills

Social Media Design

Copywriting

Experience Level

Social Media Design

Expert

Copywriting

Expert

Language

Indonesian

Fluent

English

Advanced

Work Experience

Marketing Internship (Marketing Complaint Management)

May 1, 2023 - November 1, 2023

Handled daily consumer inquiries, complaints, and product feedback across hotline, email, website, and social media channels. Logged and monitored cases in the global CRM system, ensuring accurate documentation and timely closure. Coordinated product retrieval, sampling, replacement delivery, and agency follow-up under local complaint handling SOP. Collaborated with quality teams, factories, logistics, and agencies for case investigations and closure.

Content & Social Media Designer (Freelance) at Brüder Coffee Roasters

September 1, 2022 - January 1, 2023

Developed Instagram content plans and created/published short-form social media content. Monitored account activity and audience engagement, with selected posts reaching over 2,000 views.

Student Researcher (Contract) at Rikolto

March 1, 2022 - December 1, 2022

Supported literature reviews, field surveys, and respondent interviews for research projects related to school food programs and women sellers. Compiled interview findings, references, and documentation to support final reporting and journal preparation.

Vice Head of Marketing at TO FEST

August 1, 2018 - December 1, 2018

Led a 15-member sponsorship team and secured over IDR 128 million through partnerships with major Indonesian companies. Contributed to inviting Indonesian artists and coordinating with sponsors.

Freelance Creative & Social Media Designer at Bentuk Kreasi Agency

January 1, 2024 - March 1, 2024

Creative and social media agency specializing in digital content planning and brand communication.

Consumer Care Specialist for APAC Export Region at PT Perfetti Van Melle Indonesia

May 1, 2025 - Present

Serve as the regional Consumer Care point of contact across APAC export markets; onboard 11 markets into global consumer care guidelines and CRM utilization. Develop CRM user guides and consumer care process guidelines for internal and external stakeholders. Deliver training sessions and coordinate with quality teams, factories, logistics, and agencies.