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Hi, I’m Olive Nwoke-Onokwai, a meta-certified professional blending media storytelling with data-driven strategy. Over the past 5+ years, I’ve built a track record of growing audiences and delivering measurable conversions across broadcasting, journalism, and digital marketing. I specialize in turning complex customer insights into engaging content and seamless experiences, from audience research to CRM-driven campaigns. I’m passionate about collaborating with cross-functional teams to tell compelling stories that resonate and perform.…Hi, I’m Olive Nwoke-Onokwai, a meta-certified professional blending media storytelling with data-driven strategy. Over the past 5+ years, I’ve built a track record of growing audiences and delivering measurable conversions across broadcasting, journalism, and digital marketing. I specialize in turning complex customer insights into engaging content and seamless experiences, from audience research to CRM-driven campaigns. I’m passionate about collaborating with cross-functional teams to tell compelling stories that resonate and perform.

Olive Nwoke-Onokwai

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Hi, I’m Olive Nwoke-Onokwai, a meta-certified professional blending media storytelling with data-driven strategy. Over the past 5+ years, I’ve built a track record of growing audiences and delivering measurable conversions across broadcasting, journalism, and digital marketing. I specialize in turning complex customer insights into engaging content and seamless experiences, from audience research to CRM-driven campaigns. I’m passionate about collaborating with cross-functional teams to tell compelling stories that resonate and perform.…Hi, I’m Olive Nwoke-Onokwai, a meta-certified professional blending media storytelling with data-driven strategy. Over the past 5+ years, I’ve built a track record of growing audiences and delivering measurable conversions across broadcasting, journalism, and digital marketing. I specialize in turning complex customer insights into engaging content and seamless experiences, from audience research to CRM-driven campaigns. I’m passionate about collaborating with cross-functional teams to tell compelling stories that resonate and perform.

Available to hire

Hi, I’m Olive Nwoke-Onokwai, a meta-certified professional blending media storytelling with data-driven strategy. Over the past 5+ years, I’ve built a track record of growing audiences and delivering measurable conversions across broadcasting, journalism, and digital marketing.

I specialize in turning complex customer insights into engaging content and seamless experiences, from audience research to CRM-driven campaigns. I’m passionate about collaborating with cross-functional teams to tell compelling stories that resonate and perform.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Viewer Experience Advocate (Disney Plus) at Sutherland Global

May 1, 2024 - Present

Assist 50+ customers daily across multiple platforms, achieving a 95% first-contact resolution rate; Resolve technical issues while maintaining brand voice, contributing to a 90% customer satisfaction score (CSAT); Document customer interactions and feedback in CRM systems to support data-driven service improvements; Provide guidance on account management and content access, ensuring consistent and positive user experience.

Sales Associate at College Hunks

January 1, 2024 - April 30, 2024

Managed 60–70 inbound and outbound calls daily, converting 25% of inquiries into confirmed service bookings; Generated qualified leads using persuasive, needs-based communication; Maintained CRM records to support accurate sales tracking and reporting; Followed up with customers to strengthen relationships and encourage repeat business, supporting marketing retention strategies.

Senior Broadcast Journalist at Arkancia Media Limited

January 1, 2018 - September 30, 2023

Produced 5–7 news and feature stories weekly, increasing audience engagement by 15% year-over-year; Conducted interviews and developed audience-focused content optimized for multi-platform distribution; Monitored trends and breaking news to deliver timely updates; Collaborated with production teams to maintain brand consistency and quality standards; Supported special reports and documentary projects, integrating storytelling with data-informed insights for audience reach.

Assistant Head of News at Human Rights Radio & TV

September 1, 2017 - December 31, 2017

Supervised reporters and ensured content met quality and ethical standards, reducing editorial errors by 15%; Supported editorial planning and coordinated content production schedules for news campaigns and programs; Anchored and hosted programs, strengthening audience engagement and presentation skills.

Associate Producer / Reporter at Television Continental News

November 1, 2014 - August 31, 2017

Wrote scripts and developed broadcast content for daily news segments, optimizing story flow to maximize audience engagement; Conducted interviews and gathered information from multiple sources to ensure reliable messaging; Assisted in content sequencing and editorial decision-making to improve audience flow and engagement.