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I am a Customer Success and Marketing Operations professional with 5+ years of experience supporting client onboarding, customer communication, CRM workflows, technical support coordination, and multi-location business operations. I excel in fostering client retention, organizing workflows, maintaining digital communication systems, and collaborating across teams using CRM and automation platforms. I’ve worked remotely in fast-paced environments, helping with website management, troubleshooting customer-facing systems, Zapier workflows, and customer experience initiatives.…I am a Customer Success and Marketing Operations professional with 5+ years of experience supporting client onboarding, customer communication, CRM workflows, technical support coordination, and multi-location business operations. I excel in fostering client retention, organizing workflows, maintaining digital communication systems, and collaborating across teams using CRM and automation platforms. I’ve worked remotely in fast-paced environments, helping with website management, troubleshooting customer-facing systems, Zapier workflows, and customer experience initiatives.

Nataly Ayala

Brand Designer, Graphic Designer, Web Designer, +2

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I am a Customer Success and Marketing Operations professional with 5+ years of experience supporting client onboarding, customer communication, CRM workflows, technical support coordination, and multi-location business operations. I excel in fostering client retention, organizing workflows, maintaining digital communication systems, and collaborating across teams using CRM and automation platforms. I’ve worked remotely in fast-paced environments, helping with website management, troubleshooting customer-facing systems, Zapier workflows, and customer experience initiatives.…I am a Customer Success and Marketing Operations professional with 5+ years of experience supporting client onboarding, customer communication, CRM workflows, technical support coordination, and multi-location business operations. I excel in fostering client retention, organizing workflows, maintaining digital communication systems, and collaborating across teams using CRM and automation platforms. I’ve worked remotely in fast-paced environments, helping with website management, troubleshooting customer-facing systems, Zapier workflows, and customer experience initiatives.

Available to hire

I am a Customer Success and Marketing Operations professional with 5+ years of experience supporting client onboarding, customer communication, CRM workflows, technical support coordination, and multi-location business operations.

I excel in fostering client retention, organizing workflows, maintaining digital communication systems, and collaborating across teams using CRM and automation platforms. I’ve worked remotely in fast-paced environments, helping with website management, troubleshooting customer-facing systems, Zapier workflows, and customer experience initiatives.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Customer Success Coordinator at Pioneer Interests Inc.

August 1, 2022 - Present

Lead customer communication and experience workflows across multiple retail locations and cross-functional teams. Support onboarding initiatives, client communication, and issue resolution across digital and operational platforms. Manage review response systems, reputation management, and customer retention initiatives. Troubleshoot customer-facing systems, website updates, and operational workflows. Coordinate communication across email and digital platforms while maintaining high-quality customer service standards. Collaborate with internal teams to improve workflow execution, customer satisfaction, and operational efficiency. Utilize platforms including Monday.com, Shopify, Zapier, Google Workspace, Dutchie, AlpineIQ, Meta Business Suite, and CRM-related systems. Support SOP documentation, workflow organization, and communication systems in fast-paced remote environments.

Freelance Communications & Brand Consultant at Freelance / Self-Employed

February 1, 2017 - Present

Develop websites, communication systems, and digital content strategies for businesses and professionals across multiple industries. Assist clients with website updates, online presence optimization, customer communication, and workflow coordination. Manage client communication, project coordination, and customer-facing digital platforms in remote work environments. Produce digital content, promotional materials, and multimedia assets to improve customer engagement and brand visibility. Collaborate directly with clients to solve communication challenges and develop customer-focused solutions.

Marketing & Operations Coordinator at Uassist.ME

June 1, 2020 - December 1, 2020

Supported remote business operations and customer communication initiatives in a fast-paced virtual work environment. Assisted with customer support, email communication, SMS campaigns, and digital marketing coordination. Supported e-commerce and website management workflows, including online store updates and customer-facing systems. Collaborated with remote teams while maintaining organized workflows, communication efficiency, and operational support.

Corporate Communications & Multimedia Coordinator at Marist Brothers Corporation El Salvador

February 1, 2017 - December 1, 2019

Managed digital communication initiatives, website content updates, and audience-focused communication strategies. Supported internal communication workflows, multimedia content development, and organizational messaging initiatives. Collaborated with internal teams to maintain communication consistency and support operational coordination.