Hi, I’m Josephine Hart. I’ve built a career ensuring safety, security, and exceptional customer service on wide-bodied aircraft at British Airways, while consistently developing teams and delivering new product launches. I’ve led VIP teams for royal parties and political leaders, and I’ve served as a television presenter for British Airways TV, blending operations leadership with strong communication skills. Away from aviation, I am a committed drugs educator and crisis counsellor, helping people overcome emotional challenges and supporting communities through volunteer work and charitable initiatives. My work with Hope UK, UNICEF and local mentoring programs reflects my dedication to mentorship, education and compassionate service.

Josephine Hart

Hi, I’m Josephine Hart. I’ve built a career ensuring safety, security, and exceptional customer service on wide-bodied aircraft at British Airways, while consistently developing teams and delivering new product launches. I’ve led VIP teams for royal parties and political leaders, and I’ve served as a television presenter for British Airways TV, blending operations leadership with strong communication skills. Away from aviation, I am a committed drugs educator and crisis counsellor, helping people overcome emotional challenges and supporting communities through volunteer work and charitable initiatives. My work with Hope UK, UNICEF and local mentoring programs reflects my dedication to mentorship, education and compassionate service.

Available to hire

Hi, I’m Josephine Hart. I’ve built a career ensuring safety, security, and exceptional customer service on wide-bodied aircraft at British Airways, while consistently developing teams and delivering new product launches. I’ve led VIP teams for royal parties and political leaders, and I’ve served as a television presenter for British Airways TV, blending operations leadership with strong communication skills.

Away from aviation, I am a committed drugs educator and crisis counsellor, helping people overcome emotional challenges and supporting communities through volunteer work and charitable initiatives. My work with Hope UK, UNICEF and local mentoring programs reflects my dedication to mentorship, education and compassionate service.

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Experience Level

Expert
Intermediate

Language

English
Fluent

Work Experience

Cabin Service Director at British Airways
January 1, 1988 - January 1, 2020
Responsible for safety & security on board wide-body aircraft and delivering customer service. Led training, mentoring and development of junior and senior crew; introduced new products and procedures, cascaded business developments, maintained repeat business and monthly performance targets, and established corporate contracts. Led VIP teams for royal parties and political leaders, and served as a television presenter for British Airways Television.
Crisis Peer Counsellor at PEER CRISIS COUNSELLING ‘CREWCARE’
January 1, 2012 - January 1, 2020
Crisis peer counsellor adhering to BACAP ethics; facilitated Alcohol Support Group “Crewcovery”; developed governance and workbook; EPIC volunteer phone operator for major incident information for relatives; delivered drug awareness training for senior staff.
Cabin Crew Supervisor at Britannia Airways
January 1, 1982 - January 1, 1988
Directed safety & security on board and customer service; supervised training, mentoring and development of cabin crew.
School Matron at West Wing School, Bristol
January 1, 1982 - January 1, 1982
Oversaw student welfare, safety, medical and pastoral support within the school environment.
Manager at Roller Mania Entertainments, Bristol
January 1, 1981 - January 1, 1981
Managed entertainment operations, safety and customer service.
Training State Registered Nurse at Mayday Hospital, Croydon
January 1, 1979 - January 1, 1981
Nurse training and professional development.

Education

MA in Criminology at Birmingham City University
January 11, 2030 - May 21, 2026
Certificate in Substance Misuse Care & Counselling at Gloucester University
January 11, 2030 - May 21, 2026
Certificate in Management Studies at Oxford Brooks
January 11, 2030 - May 21, 2026
Certificate in Psychology of Criminal Behaviour at London University
January 11, 2030 - May 21, 2026
Drug Educators Training Programme, 6 credits at level three at NOCN
January 11, 2030 - May 21, 2026
NVQ Level 2/3 in Child Protection at Community Education Lewisham
January 11, 2030 - May 21, 2026
Institute in Customer Service Silver Certificate at ICS
January 11, 2030 - May 21, 2026
Certificate in Community Volunteering, Level 2 at ASDAN
January 11, 2030 - May 21, 2026

Qualifications

State Registered Nurse
January 1, 1979 - January 1, 1981
NVQ Level 2/3 in Child Protection
January 11, 2030 - May 21, 2026
Institute in Customer Service Silver Certificate
January 11, 2030 - May 21, 2026
Drug Educators Training Programme (NOCN 6 credits, level 3)
January 11, 2030 - May 21, 2026

Industry Experience

Healthcare, Education, Media & Entertainment, Non-Profit Organization, Professional Services, Transportation & Logistics