I am Himanshu Saxena, a results-driven team leader with 15+ years of experience in BPO and customer service operations. I excel at building high-performing teams, driving SLA attainment, and managing attrition and shrinkage to keep operations smooth. I have a strong track record of coaching and developing talent, and I enjoy turning data into actionable insights that improve performance. In my current role at Tech Mahindra, I lead a team of 12+ associates, deliver dashboards for senior leadership, and partner with stakeholders to implement process improvements. I am passionate about quality, data analytics, and creating a positive work environment where continuous learning and accountability fuel success.…I am Himanshu Saxena, a results-driven team leader with 15+ years of experience in BPO and customer service operations. I excel at building high-performing teams, driving SLA attainment, and managing attrition and shrinkage to keep operations smooth. I have a strong track record of coaching and developing talent, and I enjoy turning data into actionable insights that improve performance. In my current role at Tech Mahindra, I lead a team of 12+ associates, deliver dashboards for senior leadership, and partner with stakeholders to implement process improvements. I am passionate about quality, data analytics, and creating a positive work environment where continuous learning and accountability fuel success.WWWW…