Product Designer at Uber

Co-designed core trip offer card and heatmap experience, improving decision speed by 38%, increasing trip acceptance by 22%, and enabling 2x faster demand recognition with an 8% lift in hourly earnings. Built scalable UX workflows and internal AI tooling, reducing manual analysis effort by ~40%, accelerating iteration cycles for high-impact product initiatives. Drove research and design for Women Rider Preference expansion across 6 US cities; conducted 40+ driver interviews to refine consent flows; now scaled across 150M+ global trips. Established a shared UX metrics operational tool with product and engineering, reducing time-to-ship by 2 weeks per sprint and improving task completion by 12% on key journeys. Delivered scalable, system-driven design across mobile and web, reducing net-new components by 20% and lowering drop-off by 10% through data-informed iteration and cross-functional collaboration.

Senior UX/UI Designer at Mindtree

Led UX design for internal enterprise platform (85,000 global users across 41 countries), creating an intuitive, AI-enhanced self-service portal that reduced support ticket volume by 19% within 3 months of launch, saving an estimated 2,400 support hours monthly. Executed end-to-end UX research and conceptualized design to uncover friction in legacy enterprise workflows; produced and user-tested prototypes that increased efficiency by 40%. Guided accessibility design for a Microsoft enterprise dashboard, conducted WCAG 2.1 AA audit across core UI components, delivering a compliant interface adopted globally. Simplified multi-step navigation and screen hierarchy across key frameworks, reducing clicks-to-completion by 18%. Unified and integrated AI/ML feedback into Azure DevOps system interfaces for faster iterations.