Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m Mohammad Elsayed, an Arabic-speaking Business Development and Customer Service professional with over 10 years of experience across healthcare, insurance, and retail in Saudi Arabia and the United Kingdom. Experienced in client relationship management, healthcare partnerships, insurance operations, and cross-cultural communication, with a strong understanding of Middle Eastern markets and customer engagement. I focus on building long-term partnerships, improving customer experiences, and supporting business growth through strategic communication, operational efficiency, and market insight. Passionate about delivering culturally appropriate solutions and creating meaningful relationships with clients and organisations.…I’m Mohammad Elsayed, an Arabic-speaking Business Development and Customer Service professional with over 10 years of experience across healthcare, insurance, and retail in Saudi Arabia and the United Kingdom. Experienced in client relationship management, healthcare partnerships, insurance operations, and cross-cultural communication, with a strong understanding of Middle Eastern markets and customer engagement. I focus on building long-term partnerships, improving customer experiences, and supporting business growth through strategic communication, operational efficiency, and market insight. Passionate about delivering culturally appropriate solutions and creating meaningful relationships with clients and organisations.

Mohammad Elsayed

Digital Marketer, Marketer, Growth Marketer





I’m Mohammad Elsayed, an Arabic-speaking Business Development and Customer Service professional with over 10 years of experience across healthcare, insurance, and retail in Saudi Arabia and the United Kingdom. Experienced in client relationship management, healthcare partnerships, insurance operations, and cross-cultural communication, with a strong understanding of Middle Eastern markets and customer engagement. I focus on building long-term partnerships, improving customer experiences, and supporting business growth through strategic communication, operational efficiency, and market insight. Passionate about delivering culturally appropriate solutions and creating meaningful relationships with clients and organisations.…I’m Mohammad Elsayed, an Arabic-speaking Business Development and Customer Service professional with over 10 years of experience across healthcare, insurance, and retail in Saudi Arabia and the United Kingdom. Experienced in client relationship management, healthcare partnerships, insurance operations, and cross-cultural communication, with a strong understanding of Middle Eastern markets and customer engagement. I focus on building long-term partnerships, improving customer experiences, and supporting business growth through strategic communication, operational efficiency, and market insight. Passionate about delivering culturally appropriate solutions and creating meaningful relationships with clients and organisations.

Available to hire

I’m Mohammad Elsayed, an Arabic-speaking Business Development and Customer Service professional with over 10 years of experience across healthcare, insurance, and retail in Saudi Arabia and the United Kingdom. Experienced in client relationship management, healthcare partnerships, insurance operations, and cross-cultural communication, with a strong understanding of Middle Eastern markets and customer engagement.

I focus on building long-term partnerships, improving customer experiences, and supporting business growth through strategic communication, operational efficiency, and market insight. Passionate about delivering culturally appropriate solutions and creating meaningful relationships with clients and organisations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

Work Experience

Self Published Author at CeMAP 1 Practice Questions & Answers

November 1, 2024 - Present

Created a comprehensive study guide featuring 136 practice questions and answers. Published and marketed the book on various platforms, reaching a wide audience of financial students. Managed the entire self-publishing process, including writing, editing, and promotion.

Operation & Customer Assistant at Marks and Spencer

January 1, 2019 - Present

Delivered exceptional customer service, handling queries and ensuring a top-notch shopping experience. Supported sales, commerciality, and service standards to boost store performance. Worked across Café, Operations, and Food. Assisted with stock replenishment, merchandising, and maintaining store standards. Adapted to different store locations and customer demographics across Cardiff and Aberystwyth.

Customer Service Assistant at Home Bargains

January 1, 2022 - December 1, 2023

Provided outstanding customer service, handling inquiries and transactions. Processed payments accurately and efficiently, managing both cash and card transactions. Maintained stock levels and ensured shelves were well-stocked and visually appealing. Assisted in store cleanliness and organization for a welcoming environment. Addressed customer concerns, providing friendly and professional solutions.

Healthcare Business Development Managing Director at DHS Arabia

June 1, 2014 - May 1, 2015

Led business development initiatives, expanding healthcare service offerings. Designed and implemented healthcare business strategies to improve market positioning. Negotiated contracts with healthcare providers to enhance patient access. Collaborated with Bupa Insurance to develop integrated healthcare solutions. Managed cross-functional teams to ensure seamless operations.

Deputy Area Manager at Total Care Saudi

November 1, 2012 - October 1, 2014

Oversaw healthcare operations across multiple locations, ensuring high-quality service delivery. Led and managed teams to implement strategies improving patient care and operational workflows. Developed strong relationships with insurance providers and healthcare institutions. Streamlined processes to improve service efficiency and customer satisfaction. Monitored compliance with industry regulations and standards.

Team Leader – Western Province at Gulf Union Cooperative Insurance

January 1, 2009 - November 1, 2012

Led insurance sales, client management, and policy administration in the Western Province. Developed customized insurance solutions tailored to client needs. Trained and mentored junior staff, improving team performance. Maintained strong client relationships, enhancing customer retention. Collaborated with underwriting and claims departments for efficient policy execution.

Chemistry Laboratory Technician at Dr. Erfan & Bagedo General Hospital

May 1, 2008 - June 1, 2009

Conducted chemical analyses and laboratory tests for accurate diagnostics. Assisted medical professionals in interpreting test results. Maintained lab equipment to ensure proper functionality. Processed patient samples efficiently while adhering to safety protocols. Ensured compliance with health and safety standards in the lab.